March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL

Ryan Loy

Chief Information Officer

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019

5:25 PM PLENARY: 1300% Increase in Cyber Attacks: Leverage Shared Services to Protect Your Operation

A few years ago, cyber attacks were considered a ‘national emergency’. Not much has changed. Interestingly, the current administration suggested that shared services can be leveraged to help address some of the unique challenges faced by agencies, and communities that can lag behind in terms of cybersecurity capabilities. This plenary will explore strategies to improve cybersecurity in SSOs, what processes need to be in place, what data needs to be protected, how to create the infrastructure and foundation to protect it, how GDPR will change the way you are protecting your data, and strategies for avoiding fraud and phishing.

Day Two: Wednesday, March 13th, 2019

Wednesday, March 13th, 2019

4:45 PM Workforce of the Future

 Macro changes (digital technology, regulatory, etc.) occurring
across all industries are impacting the required shape and size of the workforce of the future. At the same time, CEOs consistently place talent shortages at the top of the list when asked about their biggest barriers to transformation and implementation of digital technology. Companies must ensure the Business Services organizational structure is able to meet current business needs as well as have the flexibility to evolve. A 21st Century Enterprise is lean, utilizes intelligent automation and accesses skills on demand through platforms and alternative employment models.

Check out the incredible speaker line-up to see who will be joining Ryan.

Download The Latest Agenda