Proactive, engaging thought leader proven in directing global processes, projects, and teams against aggressive performance requirements. Specializes in business process outsourcing (BPO), external partner relations, audit risk, insurance group management, contract management, and procurement in the Global Business Solutions (GBS) operations sector.
Transformative executive with success streamlining global operations, driving process excellence, and instituting and maintaining repeatable processes. Achieves industry-leading performance by balancing strategic thinking and tactical execution and implementation. Leads in-depth analyses to evaluate potential costs, benefits and risks; then spearheads the world-class design of systems, processes, and programs to ensure maximum ROI.
Inspirational leader, skilled at recruiting, training, empowering and mentoring high-performance, engaged teams. Drives successful culture transformations and change management initiatives. Impactful record of leadership directing global project teams in the financial services industry.
Strategic change agent with a demonstrated commitment to instilling cultures of performance improvement and cost-effectiveness. Vivid, decisive approach to problem-solving, able to pinpoint issues and activate targeted solutions steering company towards explosive growth opportunities.
⇨ Outsourcing and Offshoring
⇨ Third Party Relationships
⇨ Audit Risk Assessment
⇨ Due Diligence and Transitions
⇨ Vendor Management
⇨ Strategic and Vested Sourcing
⇨ Performance Measurement
⇨ Business Metrics and Analytics
⇨ Lean and Six Sigma
⇨ Operational Readiness
⇨ Team Leadership
⇨ Relationship Management
⇨ Active-Based Costing
⇨ Contracts and SLA’s