Value Proven. Every Day.

Off Onsite Pricing - Excludes SSON Data Plus Pass and A-La-Carte Options
Rosen Shingle Creek, Orlando, FL | March 23 - 26, 2020

Siegfried Richter

Head of TPA Service Delivery Framework & Oversight Transamerica

Proactive, engaging thought leader proven in directing global processes, projects, and teams against aggressive performance requirements. Specializes in business process outsourcing (BPO), external partner relations, audit risk, insurance group management, contract management, and procurement in the Global Business Solutions (GBS) operations sector. 


Transformative executive with success streamlining global operations, driving process excellence, and instituting and maintaining repeatable processes. Achieves industry-leading performance by balancing strategic thinking and tactical execution and implementation. Leads in-depth analyses to evaluate potential costs, benefits and risks; then spearheads the world-class design of systems, processes, and programs to ensure maximum ROI.

Inspirational leader, skilled at recruiting, training, empowering and mentoring high-performance, engaged teams. Drives successful culture transformations and change management initiatives. Impactful record of leadership directing global project teams in the financial services industry.

Strategic change agent with a demonstrated commitment to instilling cultures of performance improvement and cost-effectiveness. Vivid, decisive approach to problem-solving, able to pinpoint issues and activate targeted solutions steering company towards explosive growth opportunities.

⇨ Outsourcing and Offshoring
⇨ Third Party Relationships
⇨ Audit Risk Assessment
⇨ Due Diligence and Transitions
⇨ Vendor Management
⇨ Insurance
⇨ Strategic and Vested Sourcing
⇨ Performance Measurement
⇨ Business Metrics and Analytics
⇨ Lean and Six Sigma
⇨ Operational Readiness
⇨ Team Leadership
⇨ Relationship Management
⇨ Active-Based Costing
⇨ Contracts and SLA’s
⇨ Procurement 

Conference Day Two: Wednesday, March 25th 2020

Wednesday, March 25th, 2020

3:40 PM The Soft Side of Outsourcing: How Do We Understand Each Other?

Effective communication and collaboration between your global teams and outsourcer provider is more important than ever. Do you know the costs of non-alignment in terms of time, money, quality, and reputation and employee satisfaction? During this session, attendees will learn how to improve local communication and workstyles across different regions to improve quality levels, productivity and culture. We will show through real-world examples that leaders’ abilities in the areas have a measurable impact on outsourcing effectiveness.

Check out the incredible speaker line-up to see who will be joining Siegfried.

Download The Latest Agenda