March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL

Steven Jo


COO, Transformation Office
Silicon Valley Bank

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019


12:50 PM KEYNOTE PANEL: Using Transformation as an Opportunity in Shared Services & GBS

Does it seem that every company is going through a transformation? There is no doubt that we are living in an increasingly transformative period, classified as the age of acceleration. This acceleration is illustrated by massive disruption happening at high velocity to our traditional business practices. It is an age in which entire industries are being reshaped with routine business models being rendered useless in favor of more agile people, plans and processes. It’s a period where the premium for more innovative and effective shared services operating model design and execution has never been more important.
Let’s talk about how transformation can actually be the catalyst to finallymove your SSC to multi-functional, or your multi-functional SSC to a
GBS or your GBS into a truly valued business partner. We’ll explore
specific examples of what to do (or not do) during transformation with
guidance on how to leverage new knowledge, processes, practices and
talent. Don’t miss this lively keynote panel to hear how several SSOs are capitalizing on their organization’s transformation.

3:55 PM Panel: BPO Status Check: Now and in the Future

Provide solutions towards cost reduction and profit optimization. This has been the traditional role of the BPO. Now, BPOs are providing assistance by understanding big data, analytics, cloud computing options and cost savings, enhanced automated systems, and providing even more elevated customer experience support

In this session, participants will:
• Examine how BPOs are leveraging technology to meet the needs of
their clients
• Explore how SSOs are redefining their relationships with their BPO provider
• Identify what BPO 2.0 will look like

Check out the incredible speaker line-up to see who will be joining Steven.

Download The Latest Agenda