Senior Director, GBS Service Center Lead, KNA
Day Two: Wednesday, March 13th, 2019
Wednesday, March 13th, 2019
3:35 PM PANEL: Talent Management: Six Strategies to Future-Proof Your Shared Services Workplace Strategy
To keep pace with rapidly changing business needs, SSOs are redesigning their talent management strategies and approaches. They are creating new opportunities to attract/retain the best possible talent, while balancing human and digital labor and resistance to change. In this session, participants will:
- Highlight the developing career paths in shared services. How is automation opening opportunities for shared services and other parts of the business?
- Discuss strategies to hire/upskill talent. What are the new skillsets needed. Are SSOs utilizing the gig economy, creating CoE s for RPA and Analytics?
- Discuss the escalating problem of attrition. When you concentrate all your resources in certain centers, whether that be regional or global, you can often lose your ability to drive business acumen