Over the past decade, technology shifts have stood the original BPO value proposition on its head. Today, customers want more than just lower cost resources or to offload tasks. Respondents to a recent SSON BPO Survey tell us that lack of innovation or technical leadership, lack of customer centricity and cultural disconnect are the key business challenges when it comes to outsourcing. During this panel, attendees will discuss the mismatched expectations between providers’ and customers’ while detailing ways to bridge this gap in the pursuit of greater innovation.
Check out the incredible speaker line-up to see who will be joining Veer.