March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL
Viral Chhaya, Director - Global Business Solutions at General Motors
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Viral Chhaya


Director - Global Business Solutions
General Motors

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019


3:10 PM Business Services as an End-to-End Transformation Engine

Business services offerings have been evolving to extend beyond the transactions into expertise-based processes. This evolution underscores the necessity of building business services delivery models comprehensively across end-to-end business processes. Today's most successful companies are utilizing Business Services to deploy crossfunctional competencies which drive innovation within and outside of Business Services and to help drive transformative strategy through holistic, outcome-based governance structures. A leading example lies in how organizations are increasingly looking to business services to define and implement enterprise data strategies which in turn enables them to provide analytical services to the broader business while deploying intelligent automation, cloud and other digital technologies in doing so.

Day Two: Wednesday, March 13th, 2019

Wednesday, March 13th, 2019


10:45 AM Stop Herding Cats and Start Managing Your Vendors Effectively

With vendor management always being complicated:
  • Which strategies do you employ for managing multiple vendors?
  • What leads to vendor management failure?
  • What helps you manage vendors along the way?

Check out the incredible speaker line-up to see who will be joining Viral.

Download The Latest Agenda