September 23 - 26, 2019 | Scottsdale, Arizona

Main Conference Day 3 | Thursday, September 26, 2019

Start of Main Conference Day Three

7:30 am - 9:15 am Registration and Morning Coffee

9:15 am - 9:30 am Chairperson Recap

Brad DeMent, Partner at ScottMadden, Inc.

Brad DeMent

ScottMadden, Inc.

9:30 am - 10:15 am GBS 2.0: An Engine for Transformation & Elevated Stakeholder Value

Thirty percent of global companies are working towards some kind of GBS models. Why? Most companies who move to this model are reducing their costs 20 percent to 30 percent, while increasing their productivity through lean approaches to process management. However, in an age of digital disruption it’s not an easy task.

In this session, participants will:
• Evaluate the value of moving to a global shared services model and where to start
• Examine how to handle organizational structure stall points when implementing GBS when technology, process ownership and governance are in constant flux
• Identify how GBS is leading from the center, embracing a culture of agility, designing GBS for the long-term, and managing talent development at the same time
Lisa Larson, VP, Shared Services at AMN Healthcare

Lisa Larson

VP, Shared Services
AMN Healthcare

10:15 am - 10:45 am Demo Prize Giveaway

Concurrent Tracks – Future Proofing Your Shared Services Organization

Track A: HR Vision

10:45 am - 11:15 am Digital HR Transformation: How To Attract, Train, Retain & Upskill Talent
Using data to challenge the status quo, being able to convey insights from the data you are gathering, and creating and using different metrics could help many shared services organizations get to the next level. While some generations – like Millennials that make up 40% of SSOs in North America – are uniquely positioned to have this mindset, there is still 60% of the workforce that aren’t.

In this session, participants will:
• Examine the needs of the modern SSO
• Identify how an HR shared services function is bringing in and reskilling their workforce to have
an analytical mindset

Track B: Automation for Today’s SSO

10:45 am - 11:15 am Eliminating Tech and Piloting Stall Points and Failures in F&A Implementation
With all of the new technology that is part of shared services, there are bound to be stall points. It could come from buy-in, to adoption, to risk assessment, or even to failure of automated system. So, it is better to be prepared for the unknown, rather than deal with it in the moment.

In this session, participants will:
• Examine how to streamline an agreement about what should be the next thing to be automated in
your shared services organization
• Build a better understanding of how to move from one bot to multiple bots in a short amount
of time
• Explore how deal when a bot when it goes down

Track C: Optimizing Organizational Structures

10:45 am - 11:15 am The Role of SSO in a Disrupted Industry
Many industries face high levels of disruption from e-commerce and technology. Taxi companies,
travel agencies, brick and mortar retailers, job recruiters, media companies and many more face
significant challenges. In a disrupted business model, shared service operations may take on a
slightly different role in the organization, working to fund investment around the disrupted models. This drives a movement to incorporate non-traditional functions into a multi-function shared service
organization, freeing the organization to invest and innovate to stave disruption. In effect, the SSO can provide a ‘lifeline’ to the disrupted business model.

In this session, through an industry case study, participants will examine:
• How Shared Service functions assist the company in overcoming disruption
• How legacy Shared Service functions in a disrupted industries are helping to fund innovation
• How these Service functions are reaching beyond traditional structures to drive industry innovation
Phillip Niccolls, SVP Strategic Planning & Shared Services at Tribune Publishing

Phillip Niccolls

SVP Strategic Planning & Shared Services
Tribune Publishing

Tracey Thomas Koch, Sr. Director, Shared Services at Tribune Publishing

Tracey Thomas Koch

Sr. Director, Shared Services
Tribune Publishing

11:15 am - 11:20 am Five Minute Transition

Track A: Data Management

11:20 am - 11:50 am Is Your Vendor Management as Streamlined as Amazon’s?
Amazon has set an example for the world, when it comes to streamlining vendor management
practices. However, many SSO struggle to streamline their own in-house vendor management, and are looking for solutions.
In this session, participants will:
• Explore how one organization has created a streamlined approach to vendor management
• Examine how technology is providing additional supports to assist with vendor management
• Evaluate the impact that streamlining vendor management has had up and down the value

Track B: Vendor Management

11:20 am - 11:50 am The Future of Finance 2020: Using Data Analytics to Achieve Unstoppable Business Growth
Becoming a best-in-class shared services organization means that you understand how to
manage your date effectively.

In this session, participants will:
• Explore what data is proving meaningful to SSOs
• Overcome the teething issues around building up data analytics capabilities
• Identify the steps that you can take to make your data work for you now and not in six
Deb Jump, Director of Shared Services at Andersons Inc.

Deb Jump

Director of Shared Services
Andersons Inc.

Track C: Optimizing Organizational Structures

11:20 am - 11:50 am How to Go from a $1M Deficit to $1M Surplus in 18 Months through a Dedicated Focus on Shared Services
Imagine coming into a new shared services role and finding that there was a $1M deficit within
one of the business units, and you are charged in making a change immediately. Where would you
start? Some would start with financial processes, cutting bodies, but others would look at the endto-
end processes and dive deeper. That’s exactly what happened with ASUs Shared Services when
they were charged with turning around the ASU Police Department, but they didn’t stop there.

In this session, participants will:
• Explore how partnerships were managed when the turnaround initiative began
• Identify what metrics and reporting are now part of weekly meetings
• Examine how to use the success of one shared services initiative to inform / launch additional
shared services
• Evaluate how contracts are personalized with other departments to drive further enterprise
• Develop a better understanding of creating line item billing in the event you have to provide
enterprise wide assistance
Richard Baumbach, Director, Shared Services Initiatives and Process Integrity at Arizona State University

Richard Baumbach

Director, Shared Services Initiatives and Process Integrity
Arizona State University

11:50 am - 11:55 am Five Minute Transition

11:55 am - 12:25 pm Plenary Keynote –Steps in the Lifecycle to from Cost Savings Partners in Performance

Future proofing an organization is simpler when it is a single function. When you are a global business services organization, future proofing can be a behemoth task. In this keynote session, panelists will explore how they are future proofing their organizations through looking at the newest technology, tapping into the state of the art security and risk avoidance trends, working effectively with technology and process experts in their organization, and hiring the right people to make sure it goes off without a hitch.
Ben Elliott, CFO at Randstad

Ben Elliott


Annette van Hal

Vice President of Business Services

12:30pm Lunch

Close of Conference