September 23 - 26, 2019 | Scottsdale, Arizona

Media Center

View Event Guide – 3rd Shared Services & Outsourcing Week Autumn

The 3rd Annual Shared Services & Outsourcing Week Autumn program is here. The 2019 program is packed with today's most relevant content and designed to equip shared services leaders with all the tools they need to transform their current program but evolving their organization's shared ser ...

Program Highlights

Introducing the SSOW Hackathon

Interested in learning how to use design thinking in an active learning environment to find solutions for your most pressing problems? Well, here is your chance!

Fast Track Your Attendance

Shared Services & Outsourcing Week Autumn: 2018 Insights from Onsite

We wanted to give a big thank you to all of our attendees who joined us out in San Jose for the 2nd Annual Shared Services & Outsourcing Week Autumn event. Without dedicated professionals like you the event wouldn’t be what it is today! While we were sad to see...

Attendee ROI Toolkit

To make the most of your experience and to help provide tangible value to your attendance, use this ROI Toolkit to set goals and clearly define objectives to juxtapose your organization’s investment with the plethora of benefits you’ll receive from attending SSOW Autumn 2019!

SSOW Autumn 2019: Past Attendee List

Take a look at the industry professionals that attended last year - you can expect to see similar people this year! Don’t miss your opportunity to meet face-to-face with these decision-makers.

SSOW Autumn Media Kit

Learn more details about how you can become an official partner with Shared Services & Outsourcing Week Autumn!

A Letter to Convince Your Boss

Present your approving manager with this customizable letter detailing the reasons why you should attend SSOW Autumn and you'll be sure to receive approval to join us.

Exclusive Content

Interactive Report: What's up Next for U.S. Shared Services Centers in 2019?

This interactive analytics report looks at a number of trends within the current U.S. shared services landscape (2019). View the report to uncover the following insights:Scope expansion plans in the works for U.S. shared services centers (SSC) The landscape of SSC's in 2019: Operating models, functional services, overall shared services...

The Shared Services Maturity Curve: Where Do You Fall?

In this interactive report, travel through the four levels of shared services maturity (Emerging, Evolving, Adding Value and GBS) to find out where you currently fall and what you need to do in order to advance your SSO to the next level.If you have any questions or are having trouble...

How GBS Supports Digitalization

Global business services have grown exponentially over the past 5 years. And it is no surprise the intelligent automation revolution has been occurring simultaneously. With the consistent growth and competition in the industry, staying ahead of the trends has become a critical component of strategy. As a result of mutual...

5 Tips on How to Scale Robotics Successfully

Even though RPA is a great shared services enabler, some still fail to scale the processes across their entire enterprise. Learn more about how to scale your RPA succesfully from the start with these 5 helpful tips!

Global State of the Shared Services & Outsourcing Industry Report (2018)

Access SSON’s annual state of the industry report that highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and more! Either download the report today by filling out the form or request a copy via email by reaching out to...

What Can GBS Do for Your Enterprise?

The concept of Global Business Services has been around since the turn of the Millennium, and global brands like Proctor & Gamble, Unilever and Coca-Cola have already pioneered its development as the natural next step in their Shared Services journeys. Download this interview to learn about their SS journeys. 

Shared Services Landscape on the U.S. West Coast

This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as:Where are the SSCs hotspots in the West Coast?What functions are most popular & what are the emerging functions?What industries are performing domain specific functions?What industries &...


Amazon HR: We Like To Test Things Here

In contact centers it’s generally taken as an article of faith that first contact resolution (FCR) yields a better customer experience than requiring multiple contacts. Makes sense. But because Amazon is prone to questioning things, we wanted to see if this was the case for employees contacting our Employee Resource...

Past Presentations

Key Takeaways of SSOW 2019

Shared Services & Outsourcing Week Chairmen Brad DeMent highlights the key takeaways from SSOW 2019! Review his presentation for an overview of the prime content from SSOW 2019 like statistics, quotes, and the most important things to keep in mind as you progress your shared services operations. For a copy...

A Collection of Past Presentations from Shared Services & Outsourcing Week Autumn 2018

In preparation for SSOW Autumn 2019, we wanted to exclusively share these past presentations with you. Below you will find expert content on:Create a Culture that Drives Innovation: Andy Parsons, Head of HR Operations and Shares Services, Rolls-Royce North AmericaLook Beyond Shared Services Measurements: It’s a Balancing Act: Brenda Sural,...

Create a Culture that Drives Innovation

Andy Parsons, Head of HR Operations and Shares Services, Rolls-Royce North America, presents on unique programs for engaging employees to suggest and deploy process improvement and automation ideas.

Look Beyond Shared Services Measurements: It’s a Balancing Act

Northern Trust is a global Financial Services firm with 18,000 employees in 23 countries. Northern Trust launched HR shared services 20 years ago and operates under a captive model with three regional centers in Arizona, Ireland and India. To provide exceptional service, you must look beyond the numbers. Brenda Sural,...

Create a Service Culture: Lessons Learned from an “Undercover Boss”

Don Fertman, Chief Development Officer, Subway World Headquarters, presents on strengths, weaknesses and opportunities from his experience on the CBS reality show “Undercover Boss.” The show prompted changes to employee development and the execution of customer experience including the development of the brand’s Sandwich Artist Roundtables to give front-of-the-house staff...

Information Governance & International Compliance

John Smith, General Counsel of Global Business Services and Vice President for Cybersecurity Law, Raytheon, presents on how Raytheon’s enterprise shared services organization governs information and complies with various legal obligations around the world. Topics within include:Understanding new cybersecurity rules in the U.S. and EuropeMoving information around the globe in...

Stakeholder Management: Communication and Alignment

As you continue to evolve, it’s important to make sure you are communicating effectively with stakeholders and aligning with business needs. Hone in on improving service and driving savings as it’s not about lifting and shifting. Luanne S. Gutermuth, Executive Vice President & Chief Administrative Officer (CAO), WGL and Washington...

Fast-Track to Adding Sustainable Value

How do you add value back to your enterprise in a sustainable way? How can you make a lasting impact? Find out how to step away from traditional transactional activities to focus on actionable insights and growth; delivering cash and revenue generation for the business. Megan Glide Villasenor, Assistant Director...

Driving Innovation and a Culture of Continuous Improvement

Continuous Improvement is an integral part of the SSC/GBS journey. As your center grows, CI becomes harder and harder to achieve. William Swanson, Vice President, HR Services, Global Human Resources,Schneider Electric, presents on:Using Lean to drive efficiencies and productivitySetting and measuring KPIs to drive continuous improvementBuilding a continuous improvement culturePinpointing...

Transforming Human Resources for the Future: Our Journey Towards a Leading Practice Service Delivery Model

Established in 1902, Cedars-Sinai is widely known for its national leadership in transforming healthcare for the benefit of patients everywhere. It’s mission focuses on quality, research, education and training, and improving the health of its community. To support a world class organization you need world class human resources. The human...


HR Tech Global Report 2019

HR is evolving, and it’s happening alongside the evolution of the workforce. In short, 2018 is the year of talent and the technology needed to find, develop, engage and retain it. Workers are increasingly more attracted to independent work, the gig economy, employee engagement and employee experience. The impact of...

U.S. Shared Services Centers Trends in Talent and Technology 2018

Take a look at this interactive report based on SSON's 2018 market report! Learn about the strategies and knowledge services from more than 180 shared services executives in this exclusive report.