Shared Services & Outsourcing Week Chairmen Brad DeMent highlights the key takeaways from SSOW 2019! Review his presentation for an overview of the prime content from SSOW 2019 like statistics, quotes, and the most important things to keep in mind as you progress your shared services operations. For a copy sent to your inbox, please contact firstname.lastname@example.org
In preparation for SSOW Autumn 2019, we wanted to exclusively share these past presentations with you. Below you will find expert content on:
Andy Parsons, Head of HR Operations and Shares Services, Rolls-Royce North America, presents on unique programs for engaging employees to suggest and deploy process improvement and automation ideas.
Northern Trust is a global Financial Services firm with 18,000 employees in 23 countries. Northern Trust launched HR shared services 20 years ago and operates under a captive model with three regional centers in Arizona, Ireland and India. To provide exceptional service, you must look beyond the numbers. Brenda Sural, Senior Vice President, Chief HR Operating Officer, Northern Trust, presents on several areas that can make the difference between producing necessary service to being a truly valued, effective service to the organization.
Don Fertman, Chief Development Officer, Subway World Headquarters, presents on strengths, weaknesses and opportunities from his experience on the CBS
reality show “Undercover Boss.” The show prompted changes to employee
development and the execution of customer experience including the
development of the brand’s Sandwich Artist Roundtables to give
front-of-the-house staff a formal way to air challenges and suggestions
to the franchisor. Discover how Subway World Headquarters makes sure
decisions made in the “corporate ivory tower” are executable in the
field and can enhance the customer experience.
John Smith, General Counsel of Global Business Services and Vice President for Cybersecurity Law, Raytheon, presents on how Raytheon’s enterprise shared services organization governs information and complies with various legal obligations around the world. Topics within include:
As you continue to evolve, it’s important to make sure you are communicating effectively with stakeholders and aligning with business needs. Hone in on improving service and driving savings as it’s not about lifting and shifting. Luanne S. Gutermuth, Executive Vice President & Chief Administrative Officer (CAO), WGL and Washington Gas, presents approaches to improving processes, communicating effectively and providing value added insight.
How do you add value back to your enterprise in a sustainable way? How can you make a lasting impact? Find out how to step away from traditional transactional activities to focus on actionable insights and growth; delivering cash and revenue generation for the business.
Megan Glide Villasenor, Assistant Director of Strategic Initiatives, UC Davis, presents on how to drive your governance model and enhance your client engagement strategy.
Continuous Improvement is an integral part of the SSC/GBS journey. As your center grows, CI becomes harder and harder to achieve. William Swanson, Vice President, HR Services, Global Human Resources,Schneider Electric, presents on:
Established in 1902, Cedars-Sinai is widely known for its national leadership in transforming healthcare for the benefit of patients everywhere. It’s mission focuses on quality, research, education and training, and improving the health of its community. To support a world class organization you need world class human resources. The human resources team at Cedars-Sinai recognized the need to change and invest to become world class.
Derek Reisinger, Executive Director, Human Resources Service Center / Operations, Cedars-Sinai, presents on: