Program Highlights

Site Tour Day

Site Tour Day

On the site tour day, you'll have the chance to join us at any of our three site tours at Albertsons Companies, Arizona State University, and/or Oakwood Shared Services Center. You'll be able to learn first-hand from the top SSCs on how they run their programs. View this document to learn more.

Continuous Improvement Spotlight

Continuous Improvement Spotlight

If you work in the continuous improvement space of your organization, and/or need to be on-top of alike matters, then our program is a perfect fit for you! This document highlights our continuous improvement thought leaders and the various topics they will be presenting on.

Design Thinking for Customer-Centric Problem Solving

Design Thinking for Customer-Centric Problem Solving

As Shared Services leaders are being held increasingly accountable for business-outcome-based support, the concept of “design thinking" has become more prevalent on senior managers’ agendas.  Design thinking is an approach that has long been applied in product design to generate innovative  products by thoroughly understanding end users’ objectives. Now, it is also being applied to re-designing business services.

At SSO Week North America, earlier this year, one of the sessions introducing the concept of design thinking to leading North American practitioners proved very popular. The idea, as the Canadian Tire Company’s SSO team explained in detailing how user-centric design supported continuous improvement, is to start with the objective and consider whether an alternative to the status quo process might achieve this objective more effectively.

The approach works by identifying a problem statement, positioning preferred outcomes around key stakeholders’ objectives, and clarifying these objectives by reference to stakeholder empathy maps.

View this article to uncover:

  • Why design thinking is important
  • How to apply design thinking to shared services
  • What stands in the way of process design
  • And much more!

Human Resources Spotlight

Human Resources Spotlight

If you work in the HR space of your organization, and/or need to be on-top of alike matters, then our program is a perfect fit for you! This document highlights our HR thought leaders and the various topics they will be presenting on.

Shared Services Spotlight

Shared Services Spotlight

If you work in the shared services space of your organization, and/or need to be on-top of alike matters, then our program is a perfect fit for you! This document highlights our shared services thought leaders and the various topics they will be presenting on.

Cargill's Kim Skanson: Modernizing a 153-Year-Old Company Through Business Services

Cargill's Kim Skanson: Modernizing a 153-Year-Old Company Through Business Services

How do you take a 153-year-old company that is one of the largest privately held companies in the U.S., has grown by acquisition, and has long been used to siloed operations – and turn it into a modern, agile, organization?

That's a challenge, but one that Kim Skanson, President of Cargill Business Services, embraces. Providing streamlined support to Cargill’s operations in 70 countries, represented by 155,000 employees, has been her objective for the past two years. Kim brings with her a strong IT background, having previously led turnarounds of IT infrastructure departments at both Target and Cargill, and those experiences gave her the right skills to lead a relatively new business services group into the future.

Continue reading to hear how she modernized a 153 year old company through business services.

Interactive Event Guide: 3rd Shared Services & Outsourcing Week Autumn

Interactive Event Guide: 3rd Shared Services & Outsourcing Week Autumn

The 3rd Annual Shared Services & Outsourcing Week Autumn program is here. The 2019 program is packed with today's most relevant content and designed to equip shared services leaders with all the tools they need to transform their current program but evolving their organization's shared services strategy. Regardless of your function, from finance to human resources to IT, and industry, SSOW Autumn has sessions tailored for everyone.

Access the program for:

  • Cross industry speakers who are experts in their field and ready to share their key insights
  • Three site tours that will provide a first hand experience on how top SSCs run their programs
  • Deep dive workshops that provide active learning experiences for attendees
  • Four days of content that every shared services professional needs to know
  • and more...
To access the interactive version of the program fill out the form or request a copy via email at geena.monaco@iqpc.com.
Finance Spotlight

Finance Spotlight

If you work in the finance space of your organization, and/or need to be on-top of alike matters, then our program is a perfect fit for you! This document highlights our finance thought leaders and the various topics they will be presenting on.

Intelligent Automation Spotlight

Intelligent Automation Spotlight

If you work in the intelligent automation space of your organization, and/or need to be on-top of alike matters, then our program is a perfect fit for you! This document highlights our IA thought leaders and the various topics they will be presenting on.

What's New at SSOW Autumn?

What's New at SSOW Autumn?

Check out what's new in the program for 2019!

Introducing the SSOW Hackathon

Introducing the SSOW Hackathon

Interested in learning how to use design thinking in an active learning environment to find solutions for your most pressing problems? Well, here is your chance!