Shared Services and Outsourcing Week Autumn​​​​

September 22 - 24, 2020 | Phoenix, Arizona

Gregory Rousseau

VP, Employee Services Albertsons

Accomplished professional with over twenty five years of experience in the design, strategy, and administration of Employee Services and HR Operations. 

Accustomed to working in fast paced, results driven environment, working with executives and other stakeholders to reach a consensus on a course of action. Experienced at evaluating organizational clutter, determining processes to streamline operations, and significantly improve customer satisfaction while ensuring alignment with corporate objectives. 

Proficient in Human Resource activities, such as employee relations, organization design, benefits, compensation, payroll, talent management, recruiting, shared services, project management, and HRIS.


Site Tour Day: Monday, September 23, 2019

Monday, September 23rd, 2019

8:00 AM SITE TOUR A: ALBERTSONS COMPANIES: SUPPORTING BUSINESS OPERATIONS

Albertsons Companies is one of the largest food and drug retailers in the United States, with both a strong local presence and national scale. We operate stores across 34 states and the District of Columbia under 20 well-known banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen and Carrs, as well as meal kit company Plated based in New York City. Albertsons Companies is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood. In 2018 alone, along with the Albertsons Companies Foundation, the company gave $260 million in food and financial support. These efforts helped millions of people in the areas of hunger relief, education, cancer research and treatment, programs for people with disabilities and veterans outreach.

During this site tour, participants will:
  • Explore how Albertsons National Service Center delivers high quality services and an excellent experience to their retail, distribution, manufacturing, and back office customers
  • Explore their accounting, finance and employee services functions


Host: Gregory Rousseau, VP Employee Services, Alberstons

Main Conference Day Two: Wednesday, 25 September 2019

Wednesday, September 25th, 2019

6:55 PM Lessons Learned from Launching an App that Gets Noticed by the C-Suite Track Chair: Steve Ellis, Former Senior Director of Shared Services, Dana Incorporated

Apps have exploded onto the shared services scene. Many shared services organizations developed them as a side project, only to find out that they are extremely useful for communicating with their customers - both internally and externally. Albertons are an example of one such GBS organization that has launched an extremely successful app.

In this session, participants will:
• Explore effective strategies for launching an app that meets the needs of your customers
• Examine how to refine an app initiative once it has been launched

Track Chair:

Check out the incredible speaker line-up to see who will be joining Gregory.

Download The Latest Agenda