Shared Services and Outsourcing Week Autumn​​​​

September 22 - 24, 2020 | Phoenix, Arizona

Jami Stewart

Senior Director, HR Shared Services Cisco

Jami has over 20 years’ experience in leadership and the IT industry. Prior to her current role, she led operations for Cisco’s Technical Support organization where she oversaw a significant portion of Cisco’s customer support volume and was a key contributor to Cisco’s long-term partner and technical support strategies.

 

She is a strong advocate for talent development and a passion for a diverse work environment where all people can be productive in their work.

 

Her proven successes include strategic planning and elevating team performance through change management; leading key transformational initiatives such as a move to a Net Promotor model, successfully scaling delivery operations while improving customer experience, and building deep business partnership in a highly complex global environment.

 

She is currently on the Advisory Board for Moxie Exchange Movement, a national woman’s leadership organization. She has her B.A. from University of Washington. 

Pre-Conference Workshops and Conference Day One: Tuesday, 24 September 2019

Tuesday, September 24th, 2019

10:15 AM 5 Strategies to Build a Rock Star Culture of Continuous Improvement

Shared services strategies + continuous improvement strategies + technology advancement = the future of enterprises that are innovating and saving money. That’s the goal. Building it is a different matter, which requires customers to take ownership and accountability for creating improvement and much more.

Participants will take part in three learning segments designed to roadmap a culture strategy for rapid implementation.

Insight Segment - 1 hour 15 minutes
• Explore how SSOs are looking at continuous improvement in today’s modern organization
• Explore – through an active learning exercise – where you sit in comparison to other SSOs in attendance by function and maturity
• Explore how to make incremental change when it comes to create a culture of continuous improvement
• Examine how to get employees to start providing ideas
• Identify cost saving strategies to create lasting change
• Dissect how to measure if improvements are sustainable, working or are worth the effort to implement

Roadmapping Segment – 30 minutes
• Construct a template for implementing five continuous improvement
initiatives within your SSO that includes cost savings strategies, points of
measurement and employee feedback.

Group Share Segment – 15 minutes
• Evaluate various roadmaps that were developed and receive active feedback from participants based on knowledge gained during the deep dive

Check out the incredible speaker line-up to see who will be joining Jami.

Download The Latest Agenda