Jami has over 20 years’ experience in
leadership and the IT industry. Prior to her current role, she led operations
for Cisco’s Technical Support organization where she oversaw a significant
portion of Cisco’s customer support volume and was a key contributor to Cisco’s
long-term partner and technical support strategies.
She is a strong advocate for talent
development and a passion for a diverse work environment where all people can
be productive in their work.
Her proven successes include strategic planning and elevating team performance
through change management; leading key transformational initiatives such as a
move to a Net Promotor model, successfully scaling delivery operations while
improving customer experience, and building
deep business partnership in a highly complex global environment.
She is currently on the Advisory
Board for MoxieExchange
Movement, a national woman’s leadership organization. She has her B.A. from
University of Washington.
Check out the incredible speaker line-up to see who will be joining Jami.
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