September 23 - 26, 2019 | Scottsdale, Arizona
Jason Huang, Director of Continuous Process Improvement at Johnson & Johnson

Jason Huang


Director of Continuous Process Improvement
Johnson & Johnson

Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda

Main Conference Day Two: Wednesday, 25 September 2019

Wednesday, September 25th, 2019


2:15 PM Designing Customer Centric Processes

With customer centricity being on the rise:

• What processes are changing to allow for more customer centricity?
• How are you investing in customer centric processes?
• What are the results you are seeing from your work?
• What doesn’t work?