As technology has created a new layer of complexity and
opportunity, SSOs are redefining their workforce strategies.
According to SSON Analytics, in 2022, it is projected that
the most popular workforce strategies will be to hire new
permanent staff with skills relevant to new technologies and
look to automate the work. Now, more than ever, shared services
stakeholders have to decide what they can automate, what
they can eliminate, and what they can reskill. In this session,
• Explore what the next year of talent management acquisition
in shared services will look like
• Identify the projected strategies to address shifting skills
• Evaluate the various ways that SSOs are providing career
development to meet the needs of tomorrow.
David Swanberg, Leader in Shared Services