September 23 - 26, 2019 | Scottsdale, Arizona
Patricia Tourigny, Senior Vice President of Human Resources Shared Services at Magellan Health Services Inc

Patricia Tourigny


Senior Vice President of Human Resources Shared Services
Magellan Health Services Inc

Check out the incredible speaker line-up to see who will be joining Patricia.

Download The Latest Agenda

Pre-Conference Workshops and Conference Day 1 | Tuesday, September 24, 2019

Tuesday, September 24th, 2019


3:50 PM Personalizing Digital Touchpoints for Increased Employee Engagement

all examples of how SSOs are reaching their stakeholders in new and innovative
ways. The goal typically is based in a desire to personalize the experience so that a
customer can access the information they need quickly and effectively.

In this session, participants will:
• Examine challenges to implement a more personalized customer journey
• Evaluate the opportunities that technology is creating to make the journey more personalized
• Identify functional specific opportunities to create a customer-centric experience