September 23 - 26, 2019 | Scottsdale, Arizona

Phillip Niccolls


SVP Strategic Planning & Shared Services
Tribune Publishing

Main Conference Day 3 | Thursday, September 26, 2019

Thursday, September 26th, 2019


10:45 AM The Role of SSO in a Disrupted Industry

Many industries face high levels of disruption from e-commerce and technology. Taxi companies,
travel agencies, brick and mortar retailers, job recruiters, media companies and many more face
significant challenges. In a disrupted business model, shared service operations may take on a
slightly different role in the organization, working to fund investment around the disrupted models. This drives a movement to incorporate non-traditional functions into a multi-function shared service
organization, freeing the organization to invest and innovate to stave disruption. In effect, the SSO can provide a ‘lifeline’ to the disrupted business model.

In this session, through an industry case study, participants will examine:
• How Shared Service functions assist the company in overcoming disruption
• How legacy Shared Service functions in a disrupted industries are helping to fund innovation
• How these Service functions are reaching beyond traditional structures to drive industry innovation

Check out the incredible speaker line-up to see who will be joining Phillip.

Download The Latest Agenda