Phillip Niccolls

SVP Strategic Planning and Shared Services Tribune Publishing

Phil Niccolls serves as SVP/Shared Services for Tribune Publishing Company, a 172-year-old media company, rooted in award-winning journalism. 

Tribune operates print and digital publications, content agency and websites, with titles such as Chicago Tribune and New York Daily News.

Niccolls has managed a number of functions in his 22-year career with Tribune including Finance, Accounting, Marketing, Branding, Advertising Development, B2B and B2C Sales, Philanthropy, Creative & Multimedia, Loyalty,  Procurement and Operations.

Phil has led the Operational Shared Service group since 2013, focused on implementing, developing and optimizing customer & client-facing shared functions across our media portfolio.  These currently include Customer Service, Ad Production, Editorial Production and the administration of key revenue & operational systems.  His captive teams are based throughout the US with outsourced partners in India and Philippines.

Niccolls is a native of Cedar Rapids, Iowa, and a ravenous scuba diver.  


Main Conference Day Three: Thursday 26, September 2019

Thursday, September 26th, 2019

10:45 AM The Role of SSO in a Disrupted Industry

Many industries face high levels of disruption from e-commerce and technology. Taxi companies, travel agencies, brick and mortar retailers, job recruiters, media companies and many more face significant challenges. In a disrupted business model, shared service operations may take on a slightly different role in the organization, working to fund investment around the disrupted models. This drives a movement to incorporate non-traditional functions into a multi-function shared service organization, freeing the organization to invest and innovate to stave disruption. In effect, the SSO can provide a ‘lifeline’ to the disrupted business model.

In this session, through an industry case study, participants will examine:
• How Shared Service functions assist the company in overcoming disruption
• How legacy Shared Service functions in a disrupted industries are helping to fund innovation
• How these Service functions are reaching beyond traditional structures to drive industry innovation

Check out the incredible speaker line-up to see who will be joining Phillip.

Download The Latest Agenda