Rick Baumbach

Director, Shared Services Initiatives and Process Integrity Arizona State University

Site Tour Day: Monday, September 23, 2019

Monday, September 23rd, 2019


Arizona State University has a growing shared services organization. It has gone from serving 1200 FTEs to 2400 FTEs in less than three years, and the are responsible for assisting Environmental Health and Safety, the Athletics Department, Technology Services, ASU Online, the Campus Police Department are all assisted by the work of the SSO at ASU. That, while 42,000 students need to be 
served and assisted.

During this site tour, participants will:
  • Explore ASUs new shared services offices 
  • Tour ASU facilities including their Athletics Department, Police Department and Environmental Health and Safety Department

Host: Rick Baumbach, Director, Shared Services, Arizona State University

Main Conference Day Three: Thursday 26, September 2019

Thursday, September 26th, 2019

11:20 AM How to Go from a $1M Deficit to $1M Surplus in 18 Months through a Dedicated Focus on Shared Services

Imagine coming into a new shared services role and finding that there was a $1M deficit within
one of the business units, and you are charged in making a change immediately. Where would you
start? Some would start with financial processes, cutting bodies, but others would look at the endto-
end processes and dive deeper. That’s exactly what happened with ASUs Shared Services when
they were charged with turning around the ASU Police Department, but they didn’t stop there.

In this session, participants will:
• Explore how partnerships were managed when the turnaround initiative began
• Identify what metrics and reporting are now part of weekly meetings
• Examine how to use the success of one shared services initiative to inform / launch additional
shared services
• Evaluate how contracts are personalized with other departments to drive further enterprise
• Develop a better understanding of creating line item billing in the event you have to provide
enterprise wide assistance

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda