September 23 - 26, 2019 | Scottsdale, Arizona

Richard Baumbach


Director, Shared Services Initiatives and Process Integrity
Arizona State University

Main Conference Day 3 | Thursday, September 26, 2019

Thursday, September 26th, 2019


11:20 AM How to Go from a $1M Deficit to $1M Surplus in 18 Months through a Dedicated Focus on Shared Services

Imagine coming into a new shared services role and finding that there was a $1M deficit within
one of the business units, and you are charged in making a change immediately. Where would you
start? Some would start with financial processes, cutting bodies, but others would look at the endto-
end processes and dive deeper. That’s exactly what happened with ASUs Shared Services when
they were charged with turning around the ASU Police Department, but they didn’t stop there.

In this session, participants will:
• Explore how partnerships were managed when the turnaround initiative began
• Identify what metrics and reporting are now part of weekly meetings
• Examine how to use the success of one shared services initiative to inform / launch additional
shared services
• Evaluate how contracts are personalized with other departments to drive further enterprise
value
• Develop a better understanding of creating line item billing in the event you have to provide
enterprise wide assistance

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda