Enterprise organizations are examining where to deliver work and reassessing sourcing models in the age of digital workers. With labor arbitrage falling further down the criteria list for evaluating service delivery locations, knowledge and talent skill levels begin to rise up. What are some of the categories of comparison and how does digital transformation change their priority. Get an up-close look at the categories and analytics leveraged to answer these questions.
KPI’s and SLA’s are routine measures of Shared Services performance but what are the metrics your customers really care about? How have you refreshed your metrics and leveraged new data points produced from process automation? What sources do you use to benchmark your results after transformation initiatives?
Check out the incredible speaker line-up to see who will be joining Rochelle.