Tracey Thomas Koch

Sr. Director, Shared Services Tribune Publishing

Tracey Thomas Koch serves as Senior Director, Shared Services for Tribune Publishing Company, a 172-year-old media company, rooted in award-winning journalism. 

Tribune operates print and digital publications, content agency and websites, with titles such as Chicago Tribune and New York Daily News.

Tracey, in her 19-year career with Tribune, has served the organization in many roles including Marketing, Finance, Distribution and Logistics, Customer Service and Systems.

Tracey has led the Systems Shared Services group since its inception in 2013 where she and her team have been focused on standardizing and optimizing the use of her enterprise’s single largest revenue system.  In 2018, she also assumed responsibility for the company’s Customer Service Group and has worked to create a holistic multi-functional shared services group that is focused on the needs of our individual consumers and our internal customers alike.  Her teams are based across the nation with an outsourced partner the Philippines.

Tracey is a native of the Sunshine State and enjoys spending time doing all the fun things Florida has to offer with her three children.


Main Conference Day Three: Thursday 26, September 2019

Thursday, September 26th, 2019

10:45 AM The Role of SSO in a Disrupted Industry

Many industries face high levels of disruption from e-commerce and technology. Taxi companies, travel agencies, brick and mortar retailers, job recruiters, media companies and many more face significant challenges. In a disrupted business model, shared service operations may take on a slightly different role in the organization, working to fund investment around the disrupted models. This drives a movement to incorporate non-traditional functions into a multi-function shared service organization, freeing the organization to invest and innovate to stave disruption. In effect, the SSO can provide a ‘lifeline’ to the disrupted business model.

In this session, through an industry case study, participants will examine:
• How Shared Service functions assist the company in overcoming disruption
• How legacy Shared Service functions in a disrupted industries are helping to fund innovation
• How these Service functions are reaching beyond traditional structures to drive industry innovation

Check out the incredible speaker line-up to see who will be joining Tracey.

Download The Latest Agenda