September 23 - 26, 2019 | Scottsdale, Arizona
Tracey Thomas Koch, Sr. Director, Shared Services at Tribune Publishing

Tracey Thomas Koch

Sr. Director, Shared Services
Tribune Publishing

Check out the incredible speaker line-up to see who will be joining Tracey.

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Main Conference Day Three: Thursday 26, September 2019

Thursday, September 26th, 2019

10:45 AM The Role of SSO in a Disrupted Industry

Many industries face high levels of disruption from e-commerce and technology. Taxi companies, travel agencies, brick and mortar retailers, job recruiters, media companies and many more face significant challenges. In a disrupted business model, shared service operations may take on a slightly different role in the organization, working to fund investment around the disrupted models. This drives a movement to incorporate non-traditional functions into a multi-function shared service organization, freeing the organization to invest and innovate to stave disruption. In effect, the SSO can provide a ‘lifeline’ to the disrupted business model.

In this session, through an industry case study, participants will examine:
• How Shared Service functions assist the company in overcoming disruption
• How legacy Shared Service functions in a disrupted industries are helping to fund innovation
• How these Service functions are reaching beyond traditional structures to drive industry innovation