Shared Services and Outsourcing Week Autumn​​​​

September 22 - 24, 2020 | Phoenix, Arizona

Yolanda Davis-Bègin

Vice President, HR Service Operations Magellan Health

Pre-Conference Workshops and Conference Day One: Tuesday, 24 September 2019

Tuesday, September 24th, 2019

3:50 PM Personalizing Digital Touchpoints for Increased Employee Engagement

all examples of how SSOs are reaching their stakeholders in new and innovative
ways. The goal typically is based in a desire to personalize the experience so that a
customer can access the information they need quickly and effectively.

In this session, participants will:
• Examine challenges to implement a more personalized customer journey
• Evaluate the opportunities that technology is creating to make the journey more personalized
• Identify functional specific opportunities to create a customer-centric experience

Track Chair:

Check out the incredible speaker line-up to see who will be joining Yolanda.

Download The Latest Agenda