Additional Content

The Intelligence Revolution: Future-Proofing Canada's Workforce [Deloitte Report]

Workplaces are being transformed— redefining what it means to hold a job. Canadians at all levels of business and government must not only recognize how the Intelligence Revolution is reshaping the world, but also actively embrace this change to stay ahead of it.

This report aims to provide meaningful insight into the new world of work, with the hopes of jump-starting a meaningful discussion among Canadian business executives, government leaders, and workers in regards to how they can thrive in the Intelligence Revolution. With this goal in mind, this report outlines the future-proofed capabilities Canadians will need to succeed in the Intelligence Revolution, as well as a series of recommendations that must be implemented to put you on the path to success.

So how can Canadian workers best prepare for these changes? Simply download the report to discover all of the opportunities around you.

“Work has always been disrupted— just the speed is changing.”
Steve Orsini
Secretary of the Cabinet, Head of the Ontario Public Service, and Clerk of the Executive Council, Government of Ontario

Report courtesy of Deloitte.

Evolution of Canadian Shared Service Centres from 2000-2015

Explore the shared services landscape in Canada in this visual analytics workbook from SSON’s global analytics centre, Dart Institute. Play with the data to understand the functions and industries that are being serviced across each province, including city drilldowns, and understand the patterns in cross-industry SSC growth over the past 15 years.

The Evolution of U.S. Shared Service Centers from 2000-2015

SSON’s new global analytics center, Dart Institute, brings you their latest research on the growth trends in U.S. SSC location, function and industries. It displays the data in an interactive visual format to help you understand the shape of the current U.S. SSC landscape and where it’s heading in the future.

• What are the most popular U.S. cities and states as Shared Services Center locations?
• How and where are U.S. SSCs expanding their functional scope?
• How do graduate talent availability and starting salaries compare across states and affect SSC location selection?

Legal Process Outsourcing: A Canadian Perspective

Recession. Depression. Unemployment. Meltdown. Crisis. These are some of the words being bandied about these days. It's not all that promising. Or is it? With the global economies struggling, these are undoubtedly challenging times. But with every crisis, there always seems to be some opportunities that present themselves. For the legal services sector, that opportunity comes in the form of the legal process outsourcing (LPO) industry. What began as an idea in the United States a number of years ago has now become a robust industry.

Tools & Templates for HR Shared Services

We’ve received numerous requests from members for help in designing, managing, measuring, and benchmarking their support services. Many of these requests relate to HR. That’s why we have collaborated with ScottMadden to bring you a 6-step Toolkit to launching, running, improving, and developing an HR shared services solution.

A New Way of Looking at Data: 6 Questions with David McCandless

In this era of data proliferation, it's easy to get lost in analytics and even easier to spout what the numbers say - rather than what they mean. Enter David McCandless, Data Journalist and the Author of 'Information is Beautiful,' who specializes in presenting stories through numbers in a visually aesthetic and most importantly - simplified - way. 

Despite Some Set-backs, Public Sector Shared Services Remain in Vogue

The public sector has long been a prime market for Shared Services, and we’ve seen institutions in Canada, the U.K. and Australia leading the way, with the U.S. also showing signs (albeit less cohesive) of adopting this model to drive cost savings and better “service per dollar spent.” Read on about the uptick of encouraging news that continues to bolster Shared Services in the public sector.  

Achieving Real Dollar Savings by Implementing Shared Services

The returns available through a shared services model represent a significant cost-savings opportunity for companies. Download this study of Business Case Data provided by Scott Madden.

Canada's Workforce Ranks in the Top 10 in the World & What That Means for You

Nova Scotia attracts more investment than any other state or province in North America. Here's why: Find out why Manulife, a leading financial services group with principal operations in Asia, Canada and the United States, chose to expand its operations in Halifax (more). 

Why is your workspace not more productive?

Why is your workspace not more productive? David McGinty, Senior Manager of Real Estate and Facilities at AMS in Canada, the Netherlands and beyond, thinks it's because the modern workplace was established in the Industrial Age and hasn't changed much since then.

Now, the problem with traditional environments is that they only allow for limited collaboration, and therefore productivity. While the work/life balance is somewhat of a myth, theories such as stretch assignments are all about projects leading to job satisfaction, and turns the work/life balance theory on its head.

Benefits and Challenges of Multifunction Shared Services

Why Go Multifunction? Understanding the Benefits and Implementation Challenges of Multifunction Shared Services. Download this report by Scott Madden.

How Does Robotic Process Automation Fit Into Your Operations?

Robots are at the center of today’s business process automation revolution, where they take the form of software programs used to automate business activities such as accounts payable and receivable, transaction processing, and order management. So what's different? 

Blueprint for Improving Service Delivery - HR Workload Analysis

One of the first questions an organization may ask when preparing to change its delivery model is, “where do we start?” Whether you are considering a shared services model, have implemented a shared services model you wish to improve, or are interested in making other changes to your delivery model and staffing levels, understanding who does what is critical in determining the right solution. ScottMadden recommends starting with a workload activity analysis to gather data to support these changes. The data and resulting insights highlight opportunities, provide evidence to support the changes, and create the foundation for transition plans.

2015 Annual State of the Shared Services Industry Report

The 2015 State of the Shared Services Industry report provides an insightful look at how shared services operations around the world are reacting to challenges - namely process optimization, digital transformation, data analytics, automation & new and evolving skill sets - and the opportunities presented by these trends. We've canvassed our global SSON practitioner community and documented responses from 450 Global and Regional Directors and Leads of Shared Services, Finance, HR and GBS for insight into their own practices.

Robotics Process Automation; Is It The Solution You Have Been Waiting For?

Find out how organizations can build virtual back offices based on robotic FTEs that can handle millions of tasks quicker, cheaper and more efficiently than any human can. This has enormous implications for organizations who can implement the technology themselves, or for BPOs, who can adopt this strategy for their operations. View the article here or email to request a copy to your inbox. 

Global Intelligent Automation Market Report 2017

A new operational model enabled and built by intelligent automation. 

Most organizations are finding themselves in an Uber moment, as enormous disruption rocks their industry. For many, it’s high time for a wakeup call, given that underlying service lines, process execution, customer interactions, etc. have remained unchanged for decades. This report is sponsored by EY, with insights provided by its global robotic process automation advisory team, which focuses on business solutions enabled by automation, including RPA, machine learning, natural language generation, natural language processing and other AI tools.  

Shared Services & Outsourcing Week 2018 Press Release

2018 Press Release. No Download form*

Post Show Report: 2017 Shared Services & Outsourcing Summit Canada

Want to learn more about what happened in 2017 at the 4th Canadian Shared Services & Outsourcing Week? Check out our Post Show Report that highlights: attendee statistics, top speaking sessions, what to expect in 2018 and more!

Robotic Process Automation Game changer or re-branded existing automation solution?

The use of Intelligent Automation solutions like RPA is driving enormous interest across shared services centers, and at the same time eliciting concern in outsourcing providers. These new automation solutions offer the prospect of fast and dramatic returns with minimal upfront investments, and the ability to bring previously offshored/outsourced processes back on shore. Find out how your organization can benefit from RPA and robotics for data processing. 

Evaluating Canadian Shared Services Locations

If you're a part of or have interest in this industry, you need to see this highly interactive report. Put together by SSON, this report will reveal the in's-and-out's of shared services in Canada from the top locations to how overhead costs compare. For a copy in your inbox, please e-mail:

SSON’s 2017 State of the Shared Services Industry Report

With much of the discussion around Shared Services evolution hinging on new opportunities that have presented themselves in recent history, SSON recently canvassed its members to find out their best practices in delivering exceptional service to their customers.

Inside this exlclusive report take a more in-depth look at how your peers are measuring success, setting efficiency targets, and resourcing most effectively.

The Six HR Shared Services Questions You Need to Know

We surveyed our shared services community to discuss metrics, talent management, service delivery, and more, to see where you stand today and where you plan to be tomorrow. Your responses gave us deeper insight into the strategies and solutions you are looking to utilize in order to implement and develop an HR shared services program. Now we're sharing the results with you.