CASE STUDY: Saving Lives & Shared Services- Lessons Learned from Canadian Blood Services

CASE STUDY: Saving Lives & Shared Services- Lessons Learned from Canadian Blood Services

Canadian Blood Services launched its first shared services organization in April 2016, integrating HR, finance, and payroll functions from across the organization, which was a signifcant strategic change for the organization. Robert Phillips, Director of Shared Services for Canadian Blood Services shares:

  • Why shared services was a strategic priority for Canadian Blood Services, and how it aligns with broader organizational changes, and how it enables the organization’s mandate as Canada’s national blood supply. 
  • The difference between centralized services and shared services: why did bringing a number of diferent teams together under one umbrella organization make a diference?
  • Lessons learned from their first year—what went well, what still needs work, and what they would have done differently
  • Next steps as the team transitions from stabilization to ongoing operations. 


Please note: That all fields marked with an asterisk (*) are required.