CASE STUDY: Saving Lives & Shared Services- Lessons Learned from Canadian Blood Services
Canadian Blood Services launched its first shared services organization in April 2016, integrating HR, finance, and payroll functions from across the organization, which was a signifcant strategic change for the organization. Robert Phillips, Director of Shared Services for Canadian Blood Services shares:
- Why shared services was a strategic priority for Canadian Blood Services, and how it aligns with broader organizational changes, and how it enables the organization’s mandate as Canada’s national blood supply.
- The difference between centralized services and shared services: why did bringing a number of diferent teams together under one umbrella organization make a diference?
- Lessons learned from their first year—what went well, what still needs work, and what they would have done differently
- Next steps as the team transitions from stabilization to ongoing operations.
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