Managing Third-Party Relationships as Part of a Multi-Provider Portfolio

Enterprise as an Ecosphere—Given the increasing levels of connectivity that characterize business in the 21st century, the corresponding scale and complexity of service have also grown, with many organizations moving towards a multi-sourcing solution. But with more sourcing options, come greater responsibility; Dhruv Devnani, Director of Business Processing Services at Manulife Financial, discussed at the Canadian Shared Services Summit:

How to develop a robust Vendor Management Program that includes policies, organization, governance processes, and tools
Bench marking Service Level Agreements and developing service improvement action plans
Risk mitigation
Effective cross-vendor governance and cooperation
Transitioning sourcing relationships

Please note: That all fields marked with an asterisk (*) are required.

First Name *

Last Name *

Job Title *

Company Name *

Email Address *

Telephone *

Mobile Telephone

Country *

Where did you hear about us?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.