Exclusive Content

The Risks and Rewards of Cross-Border M&A Deals

Cross-border mergers and acquisitions (M&A) have emerged as a way to quickly gain access to new markets and customers—and global trends point to increasing deal volume. But as cross-border deal activity continues, companies will need to weigh the risks and rewards of engaging in these ventures against making greenfield investments. This article looks at the risks and rewards associated with cross-border deals, as well as eight benefits of using a shared services platform during a merger and acquisition.

If you enjoy reading this, be sure to join us in July! The 6th Annual Canadian Shared Services & Outsourcing Week presents you with the unique opportunity to learn and benchmark with your peers while assessing the 2019 Canadian shared services landscape. You can expect to hear about the latest regulatory and data governance updates, the impact of digital transformation and intelligent automation technologies, with an analysis on Canada’s quickly evolving job market.

How to Successfully Navigate Canadian Governance & Data Regulations

Canadian laws present a unique set of challenges for shared services organizations operating in Canada. These regulations ultimately impact the way these organizations can do business – it's important to keep the following in mind to avoid any legal liabilities:

  • Canadian data storage regulations and the rules to know when using a vendor based abroad
  • Maintaining security while implementing automation into your shared services model
  • How to tailor customer outreach within your shared services model (based on current regulations)

If you enjoy reading this, be sure to join us at the Summit! One of our key themes for 2019 is on how to successfully navigate Canadian governance and data regulations.

How are Canadian Shared Services Organizations Implementing IA in 2019?

More than a quarter of Canadian jobs will be heavily disrupted by automation in the next decade and half will require a new mix of skills. But this doesn't mean those jobs are going away.

The Canadian economy will create 2.4 million new jobs between now and 2021 — although almost all of them will require a different approach. The economy will be built on a mobile workforce, constantly learning, training and upgrading to meet the demands of a changing world. Although the economy is shifting, Canadian employers are generally not prepared (through hiring, training or retraining) to recruit and develop the skills needed to make their organizations more competitive in a digital economy.

With this in mind, we took a look at how Canadian shared services organizations are implementing intelligent automation in 2019.

Download this infographic to discover:

  • Which industries are leading the IA revolution and which ones are proving to be stagnant to change
  • Where the market stands in regards to IA project placement, project maturity, function placement, and process breakdown
  • And much more!

Some highlights include:

  1. A majority (51%) of IA adopters are from Banking, Financial Services & Insurance
  2. 89% of IA adopters are at the implementations only phase
  3. 33% have placed their IA project within the Finance & Accounting function

HR Technology Global Report 2019

HR is evolving, and it’s happening alongside the evolution of the workforce. In short, 2018 is the year of talent and the technology needed to find, develop, engage and retain it. Workers are increasingly more attracted to independent work, the gig economy, employee engagement and employee experience. The impact of those changes has created a real struggle for people in human resources. In response, HR professionals are changing the way they hire employees, train them and manage them and all of this is related to the disruption of HR technology.

The global market for HR technology is massive. In an article, the Times of India reported the industry is valued at $400 billion. In the past two years alone, $2 billion has been poured into the market in the form of venture capital and private equity investment. Those numbers are expected to rise in 2019. Despite that, HR analytics guru Josh Bersin says 45% of companies are still focused on underlying infrastructure instead of more innovative HR technologies. Simply, this puts companies and their respective workforces at a disadvantage, not just with competition, but with the business world in its entirety.


In addition to the statistics, there are other signs of proof emanating from the HR space. People analytics is surging. Data is providing HR professionals with a deeper understanding of an
employee’s needs and concerns, strengths and weaknesses. And there’s mounting concern about the protection of that data from those who would use it for nefarious means. Self-service tools are evolving. Data is driving this revolution toward the self-serviced employee. These platforms simplify training, reporting, time tracking, and almost every other HR function. Talent sourcing is changing. HR professionals are using more technology to recruit candidates to fill their needs. The gig economy is growing and there’s more emphasis being put on developing talent and teams to meet the outlined business goals.

Spotlight on Millennial Talent and Digital Transformation 2019

SSON Analytics surveyed Shared Services professionals in Canada to put together this visual analytics report which focuses on the topics of millennial talent and digital transformation.

Inside you can read a more detailed breakdown on Canadian Shared Services Centers: Maturity, % of Millennials, and Strategies to Engage Millennials &  Digital Transformation: Where Are They on Their Journey and What Are the Greatest Impacts Observed?

For a copy in your inbox, please e-mail: Amnah.Munir@iqpc.com

6 Reasons to Rethink Your Generation Z Strategy

Find out why you're going about it all wrong. This generation differs greatly from millennials and you need to update your onboarding strategy to get the best talent. For a copy in your inbox, please e-mail: Amnah.Munir@iqpc.com

The 10 Most Important Shared Services Trends for 2019

While the world seems to be spinning faster, corporate entities are fighting hard to keep up. This year, digitalization and customer centricity are what it’s all about. Understanding your customer and having quick access to the right data, will ensure you stay in the game. Shared services play a key if not critical role in supporting organizations today. Here are the 10 most important trends for the year ahead...

North American State of the Shared Services Market Report 2019

Every year, SSON’s survey highlights significant progression in Shared Services models. The past couple of years have shown a clear trend away from transactional, human-based work towards knowledge-driven activity enabled by data and automation. Yet, and despite the anxiety unleashed by“automation”, this has not translated to obvious job losses. Instead, Shared Services Organizations (SSOs) are developing new competencies and taking on growth without adding headcount, frequently by leveraging new Centers of Expertise (as confirmed by 65% of North American respondents) and expanding into new services and geographies. The consistent, aggressive commitment to productivity improvement (2/3 of North American respondents target >5% improvements) are keeping Shared Services leaders focused on innovative solutions that improve effectiveness, efficiency and performance. Today, that is predominantly achieved by leveraging automation and data analytics.

SSON's “How to” Guide to Cognitive Automation

While RPA’s growth trajectory has been steep – implementations jumped from 9% to 32% over the last year – there are limitations to what it can do on its own. More and more organizations are facing challenges in trying to scale up its application, and are seeking new levers to drive automation further.

One of those levers is cognitive automation, which effectively operates as a "bridge" between automated activities and the artificial intelligence that determines a decision.

Download this report to find out how cognitive automation works, why it's a critical application right now, and how to successfully integrate it.

Global State of the SSO Industry Report 2018

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration of the industrial revolution based on robotic automation, but now, moving from manufacturing into services.

There has never been a more exciting time to work in Shared Services, to lead Shared Services’ evolution, or to take a seat at the executive table – at least for those who understand how to grasp the opportunities.

SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model. For a copy in your inbox, please e-mail: Amnah.Munir@iqpc.com

Past Event Presentations: Shared Services & Outsourcing Summit Canada

In preparation for Shared Services & Outsourcing Summit Canada 2018, we wanted to exclusively share these past presentations with you. Below you will find expert content on the latest leading-edge tools and strategies for leveraging shared services to maximize employee productivity, enabling increased agility, driving innovation and significantly reducing operational costs.

The Shared Services Maturity Curve: Where Do You Fall?

In this interactive report, travel through the four levels of shared services maturity (Emerging, Evolving, Adding Value and GBS) to find out where you currently fall and what you need to do in order to advance your SSO to the next level.

For a copy in your inbox, please e-mail: Amnah.Munir@iqpc.com

Moving Forward Together with Continuous Improvement

Combining multiple departments under a single leader does not necessarily result in an effective multi-function shared services center; you’ve got to be prepared with a much more strategic plan. In this presentation, you will see how developing a common vision and a compulsive reason to act can result in your shared services organization having key metrics with clear goals, a transformation plan to get you there and every employee’s actions aligned. Learn how visual management, standard work, and individual contributor involvement can reduce exception work, reduce costs, and increase employee engagement.

Continuous Improvement: A Little "Retro" is a Good Thing

Increasing the performance of a shared service operation, whether in-house or outsourced, is a major key performance indicator (KPI). There are always new targets and pressures to reduce costs, increase services, improve quality and ensure compliance. The cycle can, at times, appear to be never ending. Earlier this year I wrote about AI and Robotics and its impact on shared service centre (SSC) operations. Outsourcing providers will lead the investment in RPA (Robotics Process Automation), especially in areas that reduce the number of employees they need to attract and retain to service the clients in their portfolio. But what are the techniques that most organisations use to drive service performance?

For a copy in your inbox, please e-mail: Amnah.Munir@iqpc.com

From Denial to Exploration: Gaining Employee Commitment to a New Vision

In order to enact change, leaders must engage and enable the entire organization, which can only be done with frequent and timely communication. Further, messages must be clear, credible and heartfelt about the direction of the change. Read on to learn more insight from Vinh Lien, Director of Finance & Accounting at Maple Leaf, on setting a successful change management initiative in action. 

Nearshore v Offshore: What Type of Shared Service is Best for You?

Your company has made the big step in deciding to implement international shared services into its infrastructure. Now comes the hard part figuring out how far from home you should go. Myriad factors from language barriers to trade laws make for an incredibly complex decision. Here are some of the benefits and drawbacks for both offshore and nearshore shared service & outsourcing operations.

Canadian Cross Industry SSCs and Expert SSO Perspectives

In this brand new infographic gain perspectives on data management from two V.Ps, Charanjit Singh, VP Shared Financial Services at Ontario Power Generation, and Tony Sayer, VP Assistant Corporate Controller Shared Services at Parker Hannifin Corporation. Also introduce yourself to the current state of industry SSCs in Canada, and SSOs globally.