Heather Kaine, Senior Vice President Centres of Excellence–Finance at CIBC discusses with us the journey taken by CIBC in establishing their finance Centre of Excellence. Boosting your Shared Services organization’s maturity to the level of your global peers can be an arduous journey. Ms. Kaine also touches on which processes regarding streamlining she recommends prioritizing over others, how to mitigate tensions between different company cultures and business practices abroad, elevating the way people perceive Shared Services, and how a Shared Services organization can bring themselves on par in terms of maturity with their global peers.
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