Passionate leader delivering Customer Experience efficiently across multiple channels.
Driven to challenge status quo and inspiring innovation.
Leading Workforce Transfomation through inninnovation , AI/ Machine learning and flexible engaged employee . Lead multi site / multi channel contract centre operations. Specialize in Shared Service Operations / COE operations , Workforce Management / Vendor planning delivering seamless customer execution.
Cares about Mindful leadership and healthy teams.
In-depth knowledge of the offshore, near shore, home shore, BPO operations has given him the opportunity to work with Fortune 500 names HSBC, Microsoft, AOL Comcast AT&T and ROGERS Communications. Got a keen appreciation for different cultures, which has allowed me to enjoy my work in different countries like Philippines, India, Sri Lanka,Iberia,Lat-Am ,West Europe , USA and Canada.