Main Conference Day One: March 8, 2021


11:00 am - 11:15 am EST INTRODUCTION FROM CHAIRWOMAN

Heather King - Divisional Director, SSON North America


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Heather King

Divisional Director
SSON North America

11:15 am - 12:15 pm EST WORKSHOP A: EASIER, FASTER, BETTER: SCALING HUMAN INTELLIGENCE WITH ARTIFICIAL INTELLIGENCE

Reggie Twigg - Director of Product Marketing, ABBYY

Over the past year, COVID-19 forced rapid adoption of automation and virtualization technologies and practices to keep businesses open when work moved from offices to the home. Shared Services teams have been pushed to their limit adapting their organizations to the new working conditions, often using available automation tools to focus on repetitive back office tasks. While back office tasks were the obvious place to start, artificial intelligence (AI) can bring automation to difficult skilled work, enabling your knowledge workers to multiply their productivity. 

Key learning points

  • Learn how Artificial Intelligence can extend human skills – particularly in handling documents and unstructured information – through intelligent automation
  • See how knowledge work can benefit from having digital assistants help with reading, understanding and making decisions on critical documents
  • Identify the processes where AI-assisted document processing can have the biggest impact on making automation work for your customers
  • Develop an approach for modernizing customer service (whether internal or external) using Intelligent Document Processing to extend the effectiveness of your skilled workforce
  • OR:
  • Develop an approach for modernizing customer service (whether internal or external) using Intelligent Document Processing to extend efficiencies fo your skilled workforce




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Reggie Twigg

Director of Product Marketing
ABBYY

12:15 pm - 12:25 pm EST SESSION BREAK


Shared services have proven resilient in these uncertain times. However, as many industries still have not rebounded, to stay solvent, companies are looking to reinvent their operating models, optimizing processes together for maximum efficiency gains. Join this session to learn from a group of C-Level shared services executives who will guide you through this new type of work, how technology is enabling the work, the efficiency gains and overall workforce engagement as a result.

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Angela Mangiapane

President, Mars Global Services,
Mars Inc

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Robert Weltevreden

Head, Customer and Technology Solutions
Novartis

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Peter Nag

COO & Global Head of Shared Services & Transformation - Banking, Insurance, Pharma
Merck

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Janet Ramey

Principle
Sourcing Change, Inc.

12:55 pm - 1:05 pm EST SESSION BREAK

1:05 pm - 1:35 pm EST THE FINANCIAL CLOSE AUTOMATION INVESTMENT YOU NEED FOR A MORE SUSTAINABLE FUTURE

Brian Burbach - Finance Director, Boston Scientific
Syril Mathai - V.P. Global Partner Engagement, Trintech

Financial close automation can provide insight into how to navigate the current economic environment, while also providing for sustainable transformation within your SSC or GBS. As teams consider the virtual experience of financial closing, many are finding out that their technology investments to support the process are lacking and yet are critical for success. Looking ahead, moving away from the tedious, manual tasks of the financial close process (whether insourced or outsourced) to focus the majority of time and effort on analyzing data will help drive the strategic direction of the business.

• Top-of-mind shift in challenges for F&A leaders as we move past the COVID-19 crisis

• The reduced risk in virtual close as technology takes over judgmental work

• How technology can strengthen the compliance framework of the retained and outsourced organizational teams



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Brian Burbach

Finance Director
Boston Scientific

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Syril Mathai

V.P. Global Partner Engagement
Trintech

1:35 pm - 1:45 pm EST SESSION BREAK


VIDG 1: Shared Services Cost Optimization Techniques to Balance Reduced Business Volumes

VIDG 2: Automated Recruitment & Onboarding for Your Remote Workforce




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Alexis Callender

Sr. Director, HR Operations
Ascension

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Mike Puryear

Regional Vice President of Sales
HighRadius Corporation

2:25 pm - 2:30 pm EST COMFORT BREAK


VIDG 3: Redesigning Work and Workflows for Business Resiliency

VIDG 4: The Hidden Benefits of Profit Recovery: How Accounts Payable Recovery Audit Programs are an Essential Tool to Boost your Bottom Line





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Richard Rowan

VP, GSSO Strategy & Operations
ZF Group

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Jim Rahill

Regional Vice President of Sales
Tradeshift

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Janet Quirk

Vice President, Client Experience
PRGX

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Peter Battista

VP, Business Development
PRGX

3:10 pm - 3:20 pm EST COMFORT BREAK


3:20 pm - 3:50 pm EST VIRTUAL GENIUS BAR - NEW GBS OPERATING MODEL POST-COVID

Ricardo Wolf - Finance SSC Sr Director, PepsiCo LATAM


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Ricardo Wolf

Finance SSC Sr Director
PepsiCo LATAM

4:20 pm - 4:20 pm EST CLOSE OF DAY