Main Conference Day Three: Wednesday, March 10, 2021

10:50 am - 11:05 am EST SSON/CHAIRWOMAN'S OPENING REMARKS

Heather King - Divisional Director, SSON North America
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Heather King

Divisional Director
SSON North America

11:15 am - 12:15 pm EST WORKSHOP B: EMPOWER EMPLOYEES AND DELIGHT CUSTOMERS WITH DIGITAL TRANSFORMATION ACROSS YOUR ENTIRE BUSINESS

Paul Hsu - Director of Product Marketing, Nintex
Dan Stoll - Technical Product Marketing Director, Nintex

It’s never been simpler to improve the way people work with the easiest, most powerful, and complete process management and automation capabilities of Nintex Process Platform, powered by Nintex Workflow Cloud. Many organizations, like Zoom Video Communications, are automating workflows and building process apps quickly and easily with Nintex Workflow Cloud. 

 

In this session, you’ll: 

  • Hear how Zoom Video Communications supported a massive increase in channel sales during COVID-19  
  • Learn to leverage out-of-the box connectors and deep cross-platform integrations to solve complex business problems 
  • Extend the power of workflow automation to a broader range of enterprise processes 
  • Join automated workflows and RPA bot flows for an unparalleled, comprehensive automation toolset 


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Paul Hsu

Director of Product Marketing
Nintex

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Dan Stoll

Technical Product Marketing Director
Nintex

12:15 pm - 12:25 pm EST 10 MINUTE SESSION BREAK


12:25 pm - 12:55 pm EST PANEL: THE CHANGING FACE OF OUTSOURCING: HAS COVID-19 RESHAPED THE BPO RELATIONSHIP?

Margot Guy - VIce President Shared Services Center, Omni Hotels
Robert Bradford - VP, GBS, Zimmer Biomet

Almost everyone agrees that the BPO industry is forever changed, however many disagree on to what extent it will evolve. Join this session to:

• Debate how the relationship has evolved in the months following the pandemic.

• Learn how the client/ vendor relationship has changed to allow for the strength, agility and flexibility needed to weather the storm.

• Discuss the difficulties in knowledge transfer and training

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Margot Guy

VIce President Shared Services Center
Omni Hotels

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Robert Bradford

VP, GBS
Zimmer Biomet

12:55 pm - 1:05 pm EST 10 MINUTE SESSION BREAK


1:05 pm - 1:35 pm EST UTIIZE DESIGN THINKING PRINCIPLES IN MANAGER EXCELLENCE

Adam May - Process Improvement Lead, Strategy & Integration, Google, Inc.

During these times of austerity, investment is still being made in AI technologies to keep hitting KPIs and service levels despite an unexpected workforce reduction. Attend this case study to:

• Learn how one company utilized AI technologies to stabilize operations

• Determine how to upskill your workforce so it doesn’t get left behind

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Adam May

Process Improvement Lead, Strategy & Integration
Google, Inc.

1:35 pm - 1:45 pm EST 10 MINUTE SESSION BREAK

VIDG 1: Balancing Appropriate Employee Access with Risk

VIDG 2: Automated Recruitment & Onboarding for Your Remote Workforce



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Alexis Callender

Sr. Director, HR Operations
Ascension

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Mike Puryear

Regional Vice President of Sales
HighRadius Corporation

2:25 pm - 2:30 pm EST 5 MINUTE SESSION BREAK


VIDG 3: Redesigning Work and Workflows for Business Resiliency

VIDG 4: The Hidden Benefits of Profit Recovery: How Accounts Payable Recovery Audit Programs are an Essential Tool to Boost your Bottom Line





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Richard Rowan

VP, GSSO Strategy & Operations
ZF Group

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Janet Quirk

Vice President, Client Experience
PRGX

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Peter Battista

VP, Business Development
PRGX

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Jim Rahill

Regional Vice President of Sales
Tradeshift

3:10 pm - 3:20 pm EST 10 MINUTE SESSION BREAK


3:20 pm - 3:50 pm EST VIRTUAL GENIUS BAR - THE FUTURE OF WORK AND FUTURE DELIVERY MODELS

Gavin Ifield - VP, Global Business Services, AECOM

Ask the expert!

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Gavin Ifield

VP, Global Business Services
AECOM

4:20 pm - 4:20 pm EST CLOSE OF DAY

Ask the expert!