Main Conference Day Two, Tuesday, March 9, 2021

11:00 am - 11:15 am SSON/CHAIRMAN'S OPENING REMARKS

11:15 am - 12:15 pm WORKSHOP C: YOUR INTELLIGENT AUTOMATION SCALABILITY TOOLKIT


12:15 pm - 12:25 pm 10 MINUTE SESSION BREAK


12:25 pm - 1:55 pm VALUE PROVEN, EVERYDAY! REMAINING COMPETITIVE DURING AND POST PANDEMIC

As COVID-19 currently rages on in the US, it’s unclear when the “post-pandemic” will be. Join this panel to hear how GBS leaders delivered value to the business during the worst economic crisis in almost a century. Gain C-Suite viewpoints on how global business services has changed in the short term and what changes will be long lasting, as well as what adjustments have been made to meet those changes. Join to learn:

• How the business continued to meet KPIs during and post pandemic

• What changes each organization made to its plans as a result of the pandemic

• What the changing vendor landscape has meant to delivering services

12:55 pm - 1:05 pm 10 MINUTE SESSION BREAK


1:05 pm - 1:35 pm PLAYING OFFENSE: HOW PROCESS MINING CAN ALLOW YOUR SHARED SERVICES TEAM TO REMAIN STRONG DURING A RECESSION

Hear from a Shared Services professional on how Process Mining has allowed her to make data driven decisions with speed and agility in times of uncertainty. Join this session to hear:

• How process mining connects disparate technologies to drive standardization

• How real time data driven decision making was enabled with the help of continuous monitoring

• Factors to consider when choosing a partner

3:35 pm - 3:45 pm 10 MINUTE SESSION BREAK

1:45 pm - 2:15 pm DEMO SESSION AND RAFFLE

Need a solution? No problem! Stop by this session to see live 2-minute demos from our fantastic service providers.

All participants will be entered to win a demo session raffle, as well as prizes from all of our participating sponsors!

2:25 pm - 2:45 pm 20 MINUTE COMFORT BREAK

2:45 pm - 3:45 pm WORKSHOP D: LEAN PROCESS IMPROVEMENT FOR THE MOST WELL-OILED SHARED SERVICES ORGANIZATION

3:45 pm - 3:50 pm 5 MINUTE SESSION BREAK

3:50 pm - 4:20 pm VIRTUAL GENIUS BAR - METRICS THAT MATTER - HOW DO WE MEASURE PRODUCTIVITY TODAY?

4:20 pm - 4:20 pm CLOSE OF DAY