Higher Education Shared Services Focus Day - March 11, 2021

11:00 am - 11:10 am EST SSON/CHAIRWOMAN'S OPENING REMARKS

Heather King - Divisional Director, SSON North America

A common story in Shared Services in Higher Education is building an organization consisting of the different schools or business units of that institution. A less common story is building an SSO across completely separate institutions. But the same principles can apply, especially across small-to-medium sized institutions who have a more constant struggle to stay profitable. In this keynote, Stig Lanesskog, CEO of the Claremont Colleges Services (TCCS) will discuss:

·        The scope and service the consortium provides

·        How transactional functions can be shared across colleges and universities

·        What the next steps are in increasing success with this model  

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Heather King

Divisional Director
SSON North America

11:10 am - 11:15 am EST 5 Minute Session Break


11:15 am - 11:45 am EST You Don’t Have to Be Alone: Create a Shared Services Consortium and Weather Crises Together

Stig Lanesskog - Chief Executive Officer, Claremont University Consortium

A common story in Shared Services in Higher Education is building an organization consisting of the different schools or business units of that institution. A less common story is building an SSO across completely separate institutions. But the same principles can apply, especially across small-to-medium sized institutions who have a more constant struggle to stay profitable. In this keynote, Stig Lanesskog, CEO of the Claremont Colleges Services (TCCS) will discuss:

·        The scope and service the consortium provides

·        How transactional functions can be shared across colleges and universities

·        What the next steps are in increasing success with this model  

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Stig Lanesskog

Chief Executive Officer
Claremont University Consortium

11:45 am - 11:50 am EST 5 Minute Session Break


11:50 am - 12:20 pm EST It's Not a Crisis - It's an Opportunity for Leadership

Pam Gabel - Executive Director, Shared Services Center, University of Michigan

There is a significant difference between crisis leadership and day-to-day leadership. But shared services leaders too quickly forget their crisis leadership skills that allowed them to successfully respond under extraordinary circumstances, set direction, drive continuity, manage and motivate a team when the organization needed the most, like in March 2020. In this session, our speaker will discuss how to leverage and apply your crisis leadership skills in your day-to-day leadership role.  

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Pam Gabel

Executive Director, Shared Services Center
University of Michigan

12:20 pm - 12:25 pm EST 5 Minute Session Break


Higher Education’s faculty-driven decision-making hierarchies present challenges to shared services organizations as they work to establish and sustain their governance infrastructures. It’s even more crucial for SSOs in this industry to be sensitive to stakeholder concerns and work to build trust, while proving their worth. In this panel, leaders will discuss:

·        How can SSOs give back to the business as they take things away?

·        What are strategies to help maintain culture not just in the SSO, but in the entire business?

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Heidi Rauscher Tilghman

Manager, College of Arts and Sciences Shared Services
University of Washington

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Richard Rowlands

Director of Financial Services, SAS-SSC
Rochester Institute of Technology

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Ronn Kolbash

AVP-Shared Services
University of Chicago

12:55 pm - 1:00 pm EST 5 Minute Session Break


Topic 1:               The Use Case Discussion: What are the Shared Services Use Cases in Your SSO and How Successful have they been?

1.      Where have you utilized shared services beyond the most common uses?

2.      How are you determining these use cases?


Topic 2:               Financing Shared Services in Higher Education

1. How do you develop a sustainable financial plan for your SSO?

2. How do you anticipate expenses?

3. What are sources of revenue?

4. What are the pros and cons of a charge-back model?

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Lisa Sharpe

Chief Business Planning Officer
West Virginia University

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Jonathan Marchetta

Director of Finance & Administrative Shared Services
University Of Oregon

1:40 pm - 1:45 pm EST End of Focus Day