Over the past year, COVID-19 forced rapid adoption of automation and virtualization technologies and practices to keep businesses open when work moved from offices to the home. Shared Services teams have been pushed to their limit adapting their organizations to the new working conditions, often using available automation tools to focus on repetitive back office tasks. While back office tasks were the obvious place to start, artificial intelligence (AI) can bring automation to difficult skilled work, enabling your knowledge workers to multiply their productivity. 

Key learning points

• Learn how Artificial Intelligence can extend human skills – particularly in handling documents and unstructured information – through intelligent automation
• See how knowledge work can benefit from having digital assistants help with reading, understanding and making decisions on critical documents
• Identify the processes where AI-assisted document processing can have the biggest impact on making automation work for your customers
• Develop an approach for modernizing customer service (whether internal or external) using Intelligent Document Processing to extend the effectiveness of your skilled workforce
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• Develop an approach for modernizing customer service (whether internal or external) using Intelligent Document Processing to extend efficiencies fo your skilled workforce