Jahresforum Shared Services & Outsourcing Woche 2019

18 - 21 November, 2019 | Hotel Palace Berlin, Germany

Zweiter Konferenztag / International Day - 20. Nov. 2019

8:30 am - 9:00 am Registrierung mit Kaffee und Tee

9:00 am - 9:10 am Eröffnung durch den Vorsitzenden

Seth Adler - Modeator, SSON

Seth Adler

Modeator
SSON

9:10 am - 9:40 am Keynote: Power to the People! How ING empowers employees and reduces administrative workload for managers as part of their HR Transformation strategy

Andreas Mayer - VP Global HR Shared Services, ING
• With the purpose of enhancing the employee experience, ING started a global service footprint
exercise to identify pain points in the employee journey. Learn how ING started to work on
solutions coupled with advanced technology such as Workday and supported by their new
Shared Services organization to simplify, automate and delegate tasks and processes
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Andreas Mayer

VP Global HR Shared Services
ING

9:40 am - 10:10 am E2E Productivity Transactional Cost of Finance

Daniel Artmüller - Business Controller, HEINEKEN Global Shared Services (HGSS)
• Capture end-to-end Finance Cost of Shared Service and serviced entities as a baseline
for improvement initiatives and benchmarking
• Driving Financial Performance and Financial Business Partnering in a Shared
Service Centre environment
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Daniel Artmüller

Business Controller
HEINEKEN Global Shared Services (HGSS)

10:10 am - 10:40 am The Contract Analytics AI - Gives insights into contracts without reading thousands of documents manually

Tobias Claus - Head of Data Analytics & AI, Lufthansa Global Business Services GmbH
• What is the pain?
• What is the gain?
• Creation of the platform via contract analyzer
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Tobias Claus

Head of Data Analytics & AI
Lufthansa Global Business Services GmbH

10:40 am - 10:45 am LIVE BENCHMARKING SESSION – Visual interactive session

10:45 am - 11:10 am Kaffeepause mit Networking Gelegenheit

• Classical captive labor arbitrage to operational standardization
• From operational to tactical to strategical
• RPA in procurement
• Captive or outsourced
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Michael Walter

Group Vice President Head of Procurement & Logistics Operations Europe
ABB

11:40 am - 12:10 pm Fails session | Fails that will help to succeed and fast forward your SSC evolution- Chances & Risks with adopting a digital GBS model. Lessons Learned by several SSCs

Dmitry Popov - Global Service Manager, MANN+HUMMEL GmbH
• What are the key values we need to watch out for? Customers / Processes / technology
• Setting the stage for a global standardization
• taking the workforce and management onboard
• Roadmap
• Risky areas that will increase costs
• Reviewing process and measurement of failure or success
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Dmitry Popov

Global Service Manager
MANN+HUMMEL GmbH

12:10 pm - 12:15 pm LIVE BENCHMARKING SESSION – Visual interactive session

12:15 pm - 1:15 pm Gemeinsames Mittagessen mit Networking-Gelegenheit

1:15 pm - 2:15 pm Interactive Discussion Groups

Wählen Sie Ihr Thema und vertiefen Sie Ihr Wissen
Wählen Sie Ihre Schwerpunktthemen und vertiefen Sie Ihr Wissen im Austausch mit Experten
durch gezielte Fragestellungen. Besuchen Sie dabei insgesamt zwei von unseren insgesamt
vier IDGs á 30 Minuten.

Interactive Discussion Groups

IDG 1

1:15 pm - 2:15 pm A | Transition management governance – risk mitigation tool or administrative burden?
Tomasz Horacek - Managing Director Business Services, State Street Bank

• Lessons learned from practitioners; successes and failures
• Differences in approach by business model, industry, maturity
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Tomasz Horacek

Managing Director Business Services
State Street Bank

IDG 2

1:15 pm - 2:15 pm B | HR SSC – Self service tasks for employees: a chance to save time or money or a potential threat to loose base with your employees?
Maximilian Grohmann - Director People Strategy & Projects, SIXT SE
Peter Müller - Executive Manager People Projects & Strategy, Sixt SE
• Advantages and challenges during the introduction of a global employee self service
• Shift of responsibilities and increased awareness for a self service
• Collaboration in an international HR Service Center between employees and HR
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Maximilian Grohmann

Director People Strategy & Projects
SIXT SE

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Peter Müller

Executive Manager People Projects & Strategy
Sixt SE

IDG 3

1:15 pm - 2:15 pm C I Governance and Automation – Impact of RPA and AI in effective and efficient business processes
Roxana Meschke - Partnerin Corporate Governance Services, KPMG Deutschland
Jan Grüne - Senior Manager Corporate Governance Services, KPMG Deutschland
• Introduction to a Governance Target Operating Model for Automation
• Discussion on do’s and don’ts during the implementation of digital solutions
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Roxana Meschke

Partnerin Corporate Governance Services
KPMG Deutschland

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Jan Grüne

Senior Manager Corporate Governance Services
KPMG Deutschland

IDG 4

1:15 pm - 2:15 pm D I How to build Shared Services into a strategic partner in your enterprise?
Jörg Wiemer - CEO & Co Founder, Treasury Intelligence Solutions GmbH
• What kind of role Shared Services are playing in your organization today?
• What are some of the biggest challenges Shared Services facing in your organization?
• What kind of technology or services should we look for so that Shared Services could
become more strategic to the decision makers?
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Jörg Wiemer

CEO & Co Founder
Treasury Intelligence Solutions GmbH

IDG 5

1:15 pm - 2:15 pm E | Finanzielle Steuerung von Serviceorganisationen: Wie lassen sich durch CFO/CEO die versprochenen Benefits aus Projekten effektiv einfordern / messen?
Timo Retslag - Strategic Account Management, Serviceware SE
Esmehan Reiff - Strategic Enterprise Account Executive Financial Management, Serviceware SE
• Projektbudgets in Serviceorganisationen sind in der Regel knapp und müssen über Enablement,
Effizienz- oder Umsatzsteigerung gerechtfertigt werden
• Dennoch gehen Projekte in die Mittelfristplanung meistens nur kostenseitig ein und eine
finanzielle Steuerung aus Nutzensicht findet kaum statt
• Daher wollen wir diskutieren, welche Hilfsmittel erforderlich sind, um über die Mittelfristplanung
das Nutzenversprechen von Projekten einforder- und messbar zu machen
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Timo Retslag

Strategic Account Management
Serviceware SE

Esmehan Reiff

Strategic Enterprise Account Executive Financial Management
Serviceware SE

2:15 pm - 2:45 pm The importance of Employee Diversity and Inclusion in a SSC environment

Tomasz Horacek - Managing Director Business Services, State Street Bank

• Recognize the shift in understanding of Diversity and Inclusion
• Building an inclusive environment
• Putting Diversity and Inclusion into practice - program implementation journey from business
case to results
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Tomasz Horacek

Managing Director Business Services
State Street Bank

2:45 pm - 3:10 pm Kaffeepause mit Networking Gelegenheit

SSC- ESSENTIALS: Customer Centricity – End to End Processes - Enhanced Customer Experience - Creating a new value for the SSC - Process Excellence

3:10 pm - 3:15 pm Begrüßung durch den Vorsitzenden
Michael Walter - Group Vice President Head of Procurement & Logistics Operations Europe, ABB
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Michael Walter

Group Vice President Head of Procurement & Logistics Operations Europe
ABB

SSC- ESSENTIALS: Customer Centricity – End to End Processes - Enhanced Customer Experience - Creating a new value for the SSC - Process Excellence

3:15 pm - 3:45 pm Roadmap towards “Digital Shared Services
Dirk Keweloh - SVP Digitalization & System Transformations, Deutsche Telekom AG
• Value creation via Center of Excellence (CoE)
• Include artificial intelligence into process automation
• Customer satisfaction via digital and mobile interaction
• Provide new services based on data
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Dirk Keweloh

SVP Digitalization & System Transformations
Deutsche Telekom AG

SSC- ESSENTIALS: Customer Centricity – End to End Processes - Enhanced Customer Experience - Creating a new value for the SSC - Process Excellence

3:45 pm - 4:15 pm Change management: How introducing RPA changes the organization’s workforce - CBRE Poland case study
Iris Francisca Velikonja - Business Process Excellence and Automation, CBRE
• Key elements to getting and maintaining buy-in from Operations
• Developing expertise: internal trainings and capability building
• Mindset change: Process ownership transfer and re-responsibilization of impacted
employees to adapt to robotics
• Are Lean or standardization necessary as precursors to developing RPA?
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Iris Francisca Velikonja

Business Process Excellence and Automation
CBRE

SSC- ESSENTIALS: Customer Centricity – End to End Processes - Enhanced Customer Experience - Creating a new value for the SSC - Process Excellence

4:15 pm - 4:45 pm Was bedeutet Value Added Creation im heutigen SSC. Erfahren Sie die Lessons Learned aus Sicht Source-to-Pay
Ines Burmeister - Senior Process Manager Source to Pay, GBS, Clariant SE
• Performance Messung: Erfuellung von SLAs und die tatsaechliche Kundenzufriedenheit
• Wie der Source-to-Pay Prozess zukuenftig Mehrwert fuer das Unternehmen generieren kann
• Zusammenspiel Organisation & SSC: Wie lassen sich Synergien identifizieren und
Reibungspunkte minimieren
• Was der einzelne SSC-Mitarbeiter zur Value Added Creation beisteuern kann
• Warum die Erweiterung des Blickwinkels über den Tellerrand der Shared Service
Organisation so wichtig ist
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Ines Burmeister

Senior Process Manager Source to Pay, GBS
Clariant SE

SSC- ESSENTIALS: Customer Centricity – End to End Processes - Enhanced Customer Experience - Creating a new value for the SSC - Process Excellence

4:45 pm - 5:00 pm Ende der Vortragsreihe und der Konferenz

HR Executive Exchange hosted by EY

3:10 pm - 4:45 pm HR Executive Exchange
Hendrik Schmahl - Partner, Ernst & Young GmbH Wirtschaftsprüfungsgesellschaft
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Hendrik Schmahl

Partner
Ernst & Young GmbH Wirtschaftsprüfungsgesellschaft

HR Executive Exchange hosted by EY

4:45 pm - 5:00 pm Ende der Vortragsreihe und der Konferenz