Director - Global Business Services General Motors
Chhaya is the Director for Global People Services Operations, Payroll and
Timekeeping for General Motor’s GBS, leading the Off-shore and On-shore Shared
Services Centers as well as Outsourced, In-Country and Hybrid Services in these
to this, he was the Director for Data Strategy at GBS, where he enabled setting
up of those key capabilities of Data Sourcing & Integration, Data
Governance, Master Data Management and Data Quality, which were essential
components for the CFO’s Priority Initiatives.
has also previously been the Director for Global Transactions (Accounts Payable
and Receivable) at GM, helping modernize and transform the engagement model
resulting in Best in Class Quality at Best in Class cost.
joined GM 4 years ago from Bank of America where he was the Operational
Excellence Leader for their Captive Centers, responsible for Transformation /
Business Impact, Productivity, Customer Experience, Operational Risk Reduction
and Change Management Initiatives.
previously spent over a decade with GE and Genpact in
several large roles across Engagement / P&L Leadership for Multiple
Accounts and Businesses, and in Operations, Migrations, Consulting, Operational
Excellence and BCP-DRP while being based at the USA, Europe and India; leading
Cross-functional teams across several countries.
has also worked with P&G (Gillette) in Sales and Marketing and with the
Tata Group in Projects and Production.
is a Certified Six Sigma Master Black Belt and a Certified Six Sigma Black
Belt. He knows 7 languages.
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