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Changes in the Shared Services model in Asia are stemming from the erosion of labor arbitrage as a benefit statement to lead with when assessing the optimal locations to deliver work. The cost of a ‘bot’ is conceptually the same across countries and this enables digital labor to assume repetitive, data entry heavy work at a lower cost than even the cheapest labor rate locations. Asia has the opportunity to leverage its highly skilled, analytical, tech-savvy talent to differentiate itself and create Centers of Expertise fueled by digital transformation. 

Over 68% of attendees polled at the 2019 SSOW Asia in Singapore indicated they have adopted a GBS model with 40% of these organizations moving toward digitized GBS. Embracing automation as a key enabler to enrich customer experience and building an agile culture of innovation will be foundational for Asian Shared Services Centers to achieve enterprise-wide transformation and demonstrate measureable value creation to their enterprise customers.

How do I join the online conference?
Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.  

How much does it cost to attend?
The SSO APAC Digital Week Summit is completely free to attend.

Where is it located?
This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?
All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.