There is no doubt that shared services professionals in 2020 worked hard for their money. However, their determination and willingness to adapt meant that more than ever before the benefits of SSCs were recognized and lauded. In fact, SSON`s 2021 State of the Industry Survey found that nearly 80% of global practitioners confirmed that they plan to expand in terms of geographic reach and/or scope of services, this year. SSO Week Europe Digital 2021 takes place against that positive backdrop and acts as both a celebration of all things shared services, as well as a place to garner practical insight into how we can build on the digital gains made in the last year.
This year SSO Week Europe in June is now a series along with the SSOW Virtual Summit & Executive Exchange in May. Whilst, the SSOW Virtual Summit & Executive Exchange will encapsulate topics on shaping future-proof strategies post-pandemic and data analytics, SSO Week Europe will zoom in on key areas such as process mining, GBS, business process excellence and intelligent automation within four great focus days.
Key themes:
21-24 June 2021
Monday 21st
10:00 am - 10:40 am
From Ad-Hoc To Holistic: Creating A Long-term, Enterprise-Wide Intelligent Automation Strategy
11:00 am - 11:40 am
Panel Discussion: Reality Bites! What’s Stopping Your RPA Project From Delivering On Its Promise?
8:00 am - 8:30 am
The Bot Maintenance Equilibrium
Tuesday 22nd
10:00 am - 10:40 am
Panel Discussion: The Hybrid Workplace And What It Means For GBS
11:00 am - 11:40 am
How To Play a Bigger Part In Corporate Strategy: Driving Strategic Alignment In Your Shared Services
3:00 pm - 3:45 pm
Panel Discussion: Talent Development Expose: How To Finally Get The Talent You Need In 2021
Wednesday 23rd
10:00 am - 10:40 am
Panel Discussion: How Effective Is Your Financial Close?
11:00 am - 11:40 am
Digitizing Accounts Payable To Take Advantage Of Automation & Data Insights
2:00 pm - 2:40 pm
Has Your Team Given Up? Re-Building Virtual Team Spirit & Motivation
Thursday 24th
10:00 am - 10:40 am
Process Mining 101
11:00 am - 11:40 am
Have You Reached E2E Process Nirvana? (And What Might Be Stopping You)
2:00 pm - 2:40 pm
Extracting Data That Will Impress Your CEO (With Process Mining)!
Mike Stops
Group Director Service Centres
NSG
Edoardo Peniche
VP, Global Business Services
Aptiv
Chris Gunning
Manager Transformation Services, Global Finance Process & Services
The HEINEKEN Company
Asher Lake
Corporate Automation Coach and RPA Lead
Mercedes-Benz Customer Assistance Center
Erhan Ok
Head of Intelligent Automation, IA & Integration
PepsiCo
Elisabeth Drouffe
Shared Services Director
Europcar Mobility Group
Guy Mercier
Former Managing Director
Europcar Financial Services Centre
Ariane Lussato
Head of HR Global Business Services
Nestlé
Jan Nikus
Head of Shared Services
KONE