Your practical guide to creating the ultimate shared services.
Helping you gain the insight, connections and practical advice to build an incredible shared services
There is no doubt that shared services professionals in 2020 worked hard for their money. However, their determination and willingness to adapt meant that more than ever before the benefits of SSCs were recognized and lauded. In fact, SSON`s 2021 State of the Industry Survey found that nearly 80% of global practitioners confirmed that they plan to expand in terms of geographic reach and/or scope of services, this year. SSO Week Europe Digital 2021 takes place against that positive backdrop and acts as both a celebration of all things shared services, as well as a place to garner practical insight into how other enterprises are progressing.
This year’s agenda looks at ‘service delivery:’ adjusting to your customers shifting needs and new business objectives, how to create a team culture remotely and agility within the operating model. We’ll also be delving into the crucial topic of employee well-being, how to avoid burn out and the increasing importance of digital body language. From a technology perspective we’ll uncover how to finally bridge that data readiness gap and explore how automation and AI can help.
Digital Worker Evangelist
Vice President – Global Business Services, Europe
Formerly of Shire Pharmaceuticals and Takeda
Record to Report Global Process Owner
Vice President – Strategy and Relationship Management
Director, Global Business Services UK
Managing Director (interim)
Europcar Financial Services Centre
Global Head of GBS Transformation and Business Relationship Management
British American Tobacco
Principal consultant EMEA
Senior Lead Account Manager
Manager Process Mining
Vice President, Business Models and Enablement