Bridging the gap to your next generation shared services

Your practical guide to creating the ultimate shared services.

Helping you gain the insight, connections and practical advice to build an incredible shared services

There is no doubt that shared services professionals in 2020 worked hard for their money. However, their determination and willingness to adapt meant that more than ever before the benefits of SSCs were recognized and lauded. In fact, SSON`s 2021 State of the Industry Survey found that nearly 80% of global practitioners confirmed that they plan to expand in terms of geographic reach and/or scope of services, this year. SSO Week Europe Digital 2021 takes place against that positive backdrop and acts as both a celebration of all things shared services, as well as a place to garner practical insight into how other enterprises are progressing.

This year’s agenda looks at ‘service delivery:’ adjusting to your customers shifting needs and new business objectives, how to create a team culture remotely and agility within the operating model. We’ll also be delving into the crucial topic of employee well-being, how to avoid burn out and the increasing importance of digital body language. From a technology perspective we’ll uncover how to finally bridge that data readiness gap and explore how automation and AI can help.

Key themes:

• Bridging the data readiness gap
• Building resiliency and agility in your GBS operating model whilst planning for long-term remote work
• Employee well-being and avoiding burn-out
• Service delivery success: Adjusting to customers shifting needs and to new business adjectives   
• Scaling automation and accelerating digital transformation through AI