Building on last year’s digital gains to create an agile, insightful and robust GBS

There is no doubt that shared services professionals in 2020 worked hard for their money. However, their determination and willingness to adapt meant that more than ever before the benefits of SSCs were recognized and lauded. In fact, SSON`s 2021 State of the Industry Survey found that nearly 80% of global practitioners confirmed that they plan to expand in terms of geographic reach and/or scope of services, this year. SSO Week Europe Digital 2021 takes place against that positive backdrop and acts as both a celebration of all things shared services, as well as a place to garner practical insight into how we can build on the digital gains made in the last year.

This year SSO Week Europe in June is now a series along with the SSOW Virtual Summit & Executive Exchange in May. Whilst, the SSOW Virtual Summit & Executive Exchange will encapsulate topics on shaping future-proof strategies post-pandemic and data analytics, SSO Week Europe will zoom in on key areas such as process mining, GBS, business process excellence and intelligent automation within four great focus days.

Key themes:

• Bridging the data readiness gap
• Building resiliency and agility in your GBS operating model whilst planning for long-term remote work
• Employee well-being and avoiding burn-out
• Service delivery success: Adjusting to customers shifting needs and to new business adjectives   
• Scaling automation and accelerating digital transformation through AI