Building on last year’s digital gains to create an agile, insightful and robust GBS

There is no doubt that shared services professionals in 2020 worked hard for their money. However, their determination and willingness to adapt meant that more than ever before the benefits of SSCs were recognized and lauded. In fact, SSON`s 2021 State of the Industry Survey found that nearly 80% of global practitioners confirmed that they plan to expand in terms of geographic reach and/or scope of services, this year. SSO Week Europe Digital 2021 takes place against that positive backdrop and acts as both a celebration of all things shared services, as well as a place to garner practical insight into how we can build on the digital gains made in the last year.

This year SSO Week Europe in June is now a series along with the SSOW Virtual Summit & Executive Exchange in May. Whilst, the SSOW Virtual Summit & Executive Exchange will encapsulate topics on shaping future-proof strategies post-pandemic and data analytics, SSO Week Europe will zoom in on key areas such as process mining, GBS, business process excellence and intelligent automation within four great focus days.

Key themes:

  • Bridging the data readiness gap
  • Building resiliency and agility in your GBS operating model whilst planning for long-term remote work
  • Employee well-being and avoiding burn-out
  • Service delivery success: Adjusting to customers shifting needs and to new business adjectives   
  • Scaling automation and accelerating digital transformation through AI

    2021 Featured Speakers

    21-24 June 2021

    Monday 21st

    10:00 am - 10:40 am

    From Ad-Hoc To Holistic: Creating A Long-term, Enterprise-Wide Intelligent Automation Strategy

    11:00 am - 11:40 am

    Panel Discussion: Reality Bites! What’s Stopping Your RPA Project From Delivering On Its Promise?

    8:00 am - 8:30 am

    The Bot Maintenance Equilibrium

    Tuesday 22nd

    10:00 am - 10:40 am

    Panel Discussion: The Hybrid Workplace And What It Means For GBS

    11:00 am - 11:40 am

    How To Play a Bigger Part In Corporate Strategy: Driving Strategic Alignment In Your Shared Services

    3:00 pm - 3:45 pm

    Panel Discussion: Talent Development Expose: How To Finally Get The Talent You Need In 2021

    Wednesday 23rd

    10:00 am - 10:40 am

    Panel Discussion: How Effective Is Your Financial Close?

    11:00 am - 11:40 am

    Digitizing Accounts Payable To Take Advantage Of Automation & Data Insights

    2:00 pm - 2:40 pm

    Has Your Team Given Up? Re-Building Virtual Team Spirit & Motivation

    Thursday 24th

    10:00 am - 10:40 am

    Process Mining 101

    11:00 am - 11:40 am

    Have You Reached E2E Process Nirvana? (And What Might Be Stopping You)

    2:00 pm - 2:40 pm

    Extracting Data That Will Impress Your CEO (With Process Mining)!

    Mike Stops

    Mike Stops

    Group Director Service Centres

    NSG

    Edoardo Peniche

    Edoardo Peniche

    VP, Global Business Services

    Aptiv

    Paul Bartley

    Paul Bartley

    Chief Operating Officer, Global Business Services (GBS)

    Odfjell Drilling

    Chris Gunning

    Chris Gunning

    Manager Transformation Services, Global Finance Process & Services

    The HEINEKEN Company

    Asher Lake

    Asher Lake

    Corporate Automation Coach and RPA Lead

    Mercedes-Benz Customer Assistance Center

    Erhan Ok

    Erhan Ok

    Head of Intelligent Automation, IA & Integration

    PepsiCo

    Elisabeth Drouffe

    Elisabeth Drouffe

    Shared Services Managing Director

    Europcar Mobility Group

    Guy Mercier

    Guy Mercier

    Former Shared Services Managing Director

    Europcar Mobility Group

    Ariane Lussato

    Ariane Lussato

    Head of HR Global Business Services

    Nestlé

    Jan Nikus

    Jan Nikus

    Head of Shared Services

    KONE

    How do I join the online conference?

    Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

    How much does it cost to attend?

    The AP Automation Digital Summit is completely free to attend.

    Where is it located?

    This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

    Can I access the slides post-event?

    All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.