Building on last year’s digital gains to create an agile, insightful and robust GBS

There is no doubt that shared services professionals in 2020 worked hard for their money. However, their determination and willingness to adapt meant that more than ever before the benefits of SSCs were recognized and lauded. In fact, SSON`s 2021 State of the Industry Survey found that nearly 80% of global practitioners confirmed that they plan to expand in terms of geographic reach and/or scope of services, this year. SSO Week Europe Digital 2021 takes place against that positive backdrop and acts as both a celebration of all things shared services, as well as a place to garner practical insight into how we can build on the digital gains made in the last year.

To provide you with more options, this year's SSO Week Europe is broken into a series of full day events, including; Intelligent Automation, Global Business Services, Business Process Excellence and Process Mining and Discovery.  

Key themes:

  • Bridging the data readiness gap
  • Building resiliency and agility in your GBS operating model whilst planning for long-term remote work
  • Employee well-being and avoiding burn-out
  • Service delivery success: Adjusting to customers shifting needs and to new business adjectives   
  • Scaling automation and accelerating digital transformation through AI

    2021 Featured Speakers

    21-24 June 2021

    Monday 21st

    10:00 am - 10:40 am

    "The Digitalisation of Shared Services": How can companies adapt to meet the new digital economy?

    11:00 am - 11:40 am

    Panel Discussion: Reality Bites! What’s Stopping Your RPA Project From Delivering On Its Promise?

    8:00 am - 8:30 am

    Hungry for Automation? Dr. Oetker’s Journey to AI-based Invoice and Order Processing

    Tuesday 22nd

    10:00 am - 10:40 am

    Panel Discussion: The Hybrid Workplace And What It Means For GBS

    11:00 am - 11:40 am

    How To Play a Bigger Part In Corporate Strategy: Driving Strategic Alignment In Your Shared Services

    3:00 pm - 3:45 pm

    Panel Discussion: Talent Development Expose: How To Finally Get The Talent You Need In 2021

    Wednesday 23rd

    10:00 am - 10:40 am

    Panel Discussion: How Effective Is Your Financial Close?

    11:00 am - 11:40 am

    Moving on from RPA: 5 ways to progress AP automation through AI

    2:00 pm - 2:40 pm

    Has Your Team Given Up? Re-Building Virtual Team Spirit & Motivation

    3:00 pm - 3:45 pm

    Continuous Process Improvement: Take Your SSO to Next Level Value with Data-Driven Metrics, Analytics & Insights

    Thursday 24th

    10:00 am - 10:40 am

    Process Mining 101

    11:00 am - 11:40 am

    Have You Reached E2E Process Nirvana? (And What Might Be Stopping You)

    2:00 pm - 2:40 pm

    Extracting Data That Will Impress Your CEO (With Process Mining)!

    Mike Stops

    Mike Stops

    Group Director Service Centres

    NSG

    Edoardo Peniche

    Edoardo Peniche

    VP, Global Business Services

    Aptiv

    Paul Bartley

    Paul Bartley

    Chief Operating Officer, Global Business Services (GBS)

    Odfjell Drilling

    Robin Daglish

    Robin Daglish

    GBS Senior Finance Director

    Smith & Nephew

    Rob Dean

    Rob Dean

    Pre-Sales Director EMEA

    Trintech

    Danilo McGarry

    Danilo McGarry

    Global Head of Automation

    Alter Domus

    Andrew Murphy

    Andrew Murphy

    VP of Sales EMEA

    Nintex

    Marcel Foth

    Marcel Foth

    IT Specialist Consulting

    Dr. August Oetker Nahrungsmittel KG

    Shitanshu Modi

    Shitanshu Modi

    VP, Global Head of Channels & Alliances

    Tradeshift

    Chris Gunning

    Chris Gunning

    (Outgoing) Transformation Services lead, Global Finance at Heineken, and experienced GBS/SSO Leader

    The HEINEKEN Company

    Asher Lake

    Asher Lake

    Corporate Automation Coach and RPA Lead

    Mercedes-Benz Customer Assistance Center

    Erhan Ok

    Erhan Ok

    Head of Intelligent Automation, IA & Integration

    PepsiCo

    Elisabeth Drouffe

    Elisabeth Drouffe

    Shared Services Managing Director

    Europcar Mobility Group

    Guy Mercier

    Guy Mercier

    Former Shared Services Managing Director

    Europcar Mobility Group

    Ariane Lussato

    Ariane Lussato

    Head of HR Integrated Business Services

    Nestlé

    Jan Nikus

    Jan Nikus

    Head of Global Shared Services

    KONE

    Dr Armin Stahl

    Dr Armin Stahl

    Product Manager

    Insiders Technologies

    Imran Gohar

    Imran Gohar

    Senior Solutions Specialist

    AppZen

    Barbara Hodge

    Barbara Hodge

    Global Editor and Industry Analyst

    Shared Services and Outsourcing Network (SSON)

    Naomi Secor

    Naomi Secor

    Global Managing Director

    Shared Services & Outsourcing Network (SSON)

    How do I join the online conference?

    Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

    How much does it cost to attend?

    The AP Automation Digital Summit is completely free to attend.

    Where is it located?

    This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

    Can I access the slides post-event?

    All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.