Thursday 27th May, 2021


11:00 am - 11:15 am CET Virtual Village: Interactive Networking Session

11:15 am - 11:45 am CET INTERACTIVE PRESENTATION WITH Q&A: Ensuring your GBS approach supports business wide transformation and strategy

Jan Nikus - Head of Shared Services, KONE

As we advance further into the future of GBS, there are a variety of key areas and ingredients that must be focused on to ensure your GBS set up is delivering value, and making a difference to business results in an era where agility, speed and cohesion are core requirements.

  • How to ensure strategic relevance of your GBS
  • Recreate vision to engage team and stakeholders
  • Communicate value add and progress effectively
  • How to best align ways of working within the business
  • Develop a new GBS organisational structure and delivery model to support the vision
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Jan Nikus

Head of Shared Services
KONE

11:45 am - 12:30 pm CET INTERACTIVE PANEL DISCUSSION WITH Q&A: Between Robotics, Workflow Systems and Process Optimisation: How to Lead a Digital Transformation

Alexander Hübel - Head of Analytics, Automation & AI Transformation, Ericsson
Espen Øvergaard - Vice President, Head of Accounting, Statkraft AS
Vesa Sallinen - Head of Shared Services Centre, Posti Group Oyj

Join this session to discover the digital transformation approach to solve process and business problems.

  • Start with people, mindset and culture
  • Keeping process management, operational excellence and organisational requirements at the heart of yoru digital journey.
  • Leveraging group IT capabilities, existing tools and emerging technologies to have a basket of solutions for next level digital results.
  • Scale digital transformation beyond shared services standard to empower the company
  • Building a structure for your organisation: governance, key relationship management and developing buy-in across your businesses
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Alexander Hübel

Head of Analytics, Automation & AI Transformation
Ericsson

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Espen Øvergaard

Vice President, Head of Accounting
Statkraft AS

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Vesa Sallinen

Head of Shared Services Centre
Posti Group Oyj

12:30 pm - 1:00 pm CET INTERACTIVE PRESENTATION WITH Q&A: Maturing competencies and driving trust in your GBS

Marius Ivanauskas - Head of Global Services & Operations, Telia Company


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Marius Ivanauskas

Head of Global Services & Operations
Telia Company

1:00 pm - 1:30 pm CET Break

1:30 pm - 2:00 pm CET INTERACTIVE PANEL DISCUSSION WITH Q&A: Global Business Services Transformation – Driving Forward to GBS Maturity

Asko Vaino - Head of Finance Operations Development, Global Business Services, Cargotec
Filip Askvig - SSC Finance Lead, Telenor Norway

How can GBS leaders transform their operations to maximise agility, flexibility, and both in the bottom and the top line? In this session, hear from GBS leaders who are on the road to GBS maturity. Discuss what the catalyst to transform from “SSO” to “GBS”, the challenges, the tips tricks to realise the benefits to time and to scale.


Discussion points will include:

  • What are the central pillars of any successful GBS strategy, and has it changed in the Covid era?
  • What makes a GBS world-class?
  • Can you have a single, standardised service and personalised service excellence? Is there a trade off?
  • What are the key hurdles to GBS success?
  • Setting-up and winding down managing relationships with business units 
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Asko Vaino

Head of Finance Operations Development, Global Business Services
Cargotec

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Filip Askvig

SSC Finance Lead
Telenor Norway

While services are becoming more digitized and automation speeds up processing, customers’ and the business expectations are shifting, too. This means GBS leaders need to be more attuned to your customers’ needs as well as their expectations/

Call it customer-centricity, co-habitation or simple, old-fashioned partnering. The lines between ‘servant’ and ‘customer’ have blurred. SSOs now represent the smarter partner – the one that has time to dig deeper into data and trends, while the business is free to focus on its core.

 

The panel will explore the ideas, solutions, challenges and benefits for truly accelerating your customer experience in 2021 and beyond.

 

  • Move from pockets of customer service champions, to customer-centricity integral to company culture
  • Make customer excellence apart of your key objectives and transformation strategy
  • Building a change and continuous improvement ready workforce that can quickly respond to customer needs
  • Treating employee experience with a similar approach to customer experience
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Saurabh Arora

Global O2C Head
A.P. Moller Maersk

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Stig Rutving

Vice President, Financial Services
Scandinavian Tobacco Group

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Joacim Trybom

Senior Vice President, Shared Services
Swedish Prison and Probation Service

2:45 pm - 3:30 pm CET INTERACTIVE PANEL DISCUSSION WITH Q&A: People First. Culture, Engagement, and Performance through Crisis and Beyond

Linda Folkesson - Global Manager, Shared Services Business Development, SSAB
Yvan Laurent - Managing Director, Head of Shared Services, NKT

GBS and shared services are about people. During a global crisis, the first priority for all shared services leaders is to focus on is the wellbeing of their employees. Join this interactive session to zoom into key strategies you can implement to ensure the physical and psychological wellbeing of your people, and maintain engagement, culture and performance in a virtual environment.


We will discuss:

  • Do we truly know how to manage people in this new environment? And what comes next in 2021 for your GBS people strategy?
  • Are we fit for purpose? Is your leadership ready for the “future of work”?
  • How flexible does your people strategy need to be in order to save the business?
  • How do we take care of the mental and physical wellbeing of our teams and people in a unique, unusual environment?
  • The power of the developing a people first strategy
  • How GBS can build a strong pipeline and become the talent incubator for the company in a virtual office setting
  • The power of hindsight – what would you have done differently in 2020 for your people strategy, knowing what lay ahead? What was the best decision you made?

Linda Folkesson

Global Manager, Shared Services Business Development
SSAB

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Yvan Laurent

Managing Director, Head of Shared Services
NKT

3:30 pm - 3:40 pm CET Closing Remarks