As we advance further into the future of GBS, there are a variety of key areas and ingredients that must be focused on to ensure your GBS set up is delivering value, and making a difference to business results in an era where agility, speed and cohesion are core requirements.
Join this session to discover the digital transformation approach to solve process and business problems.
How can GBS leaders transform their operations to maximise agility, flexibility, and both in the bottom and the top line? In this session, hear from GBS leaders who are on the road to GBS maturity. Discuss what the catalyst to transform from “SSO” to “GBS”, the challenges, the tips tricks to realise the benefits to time and to scale.
Discussion points will include:
While services are becoming more digitized and automation speeds up processing, customers’ and the business expectations are shifting, too. This means GBS leaders need to be more attuned to your customers’ needs as well as their expectations/
Call it customer-centricity, co-habitation or simple, old-fashioned partnering. The lines between ‘servant’ and ‘customer’ have blurred. SSOs now represent the smarter partner – the one that has time to dig deeper into data and trends, while the business is free to focus on its core.
The panel will explore the ideas, solutions, challenges and benefits for truly accelerating your customer experience in 2021 and beyond.
GBS and shared services are about people. During a global crisis, the first priority for all shared services leaders is to focus on is the wellbeing of their employees. Join this interactive session to zoom into key strategies you can implement to ensure the physical and psychological wellbeing of your people, and maintain engagement, culture and performance in a virtual environment.
We will discuss: