While services are becoming more digitized and automation speeds up processing, customers’ and the business expectations are shifting, too. This means GBS leaders need to be more attuned to your customers’ needs as well as their expectations/
Call it customer-centricity, co-habitation or simple, old-fashioned partnering. The lines between ‘servant’ and ‘customer’ have blurred. SSOs now represent the smarter partner – the one that has time to dig deeper into data and trends, while the business is free to focus on its core.
The panel will explore the ideas, solutions, challenges and benefits for truly accelerating your customer experience in 2021 and beyond.