25 - 26 June, 2019
New World Beijing Hotel, Beijing, China
Wu Tony, Head of HRSSC at CreditEase 宜信

Wu Tony

Head of HRSSC
CreditEase 宜信

Check out the incredible speaker line-up to see who will be joining Wu.

Download The Latest Agenda


Tuesday, June 25th, 2019

2:05 PM CreditEase Case Study: Accelerating HR Transformation through Intelligent Automation 宜信案例分析:通过智能自动化,加快人力资源共享服务的转型

-Improve your employee experience on a continuous basis through process automation and re-engineering
-Leverage on existing technology in Fintech area to accelerate technology implementation
-Outline ways to create and pilot an intelligent automation project with the right tools and techniques


Wednesday, June 26th, 2019

10:30 AM Panel Discussion: Embracing Customer-Centricity for your Shared-service Transformation 沙发论坛:将“客户第一”贯彻在共享服务中心的转型过程中

-Map the customer journey at your SSOs
-Business Strategies, human-focused models and data management to drive user experience
-Understand the KPIs of your customer journey, including Customer Satisfaction, Net Promoter Score, First Call Resolution, Employee Engagement