Past presentation from Wang Qian, Director of HRSSC, JD Group
2018精彩演讲来自京东集团人力资源共享服务中心总监 - 王骞
Past presentation from Krisztina Beer, Head of Regional HR Service Delivery Asia, Sony Mobile
2018精彩演讲来自索尼移动通信亚洲区域人力资源交付负责人 - Krisztina Beer
If you missed our event in 2019, you may download the report to find out
如果您错过了去年的会议,您可以下载去年上海峰会会后报告查阅:
The global COVID-19 pandemic has made organisations in China realise the true benefit of digitisation and remote solutions. Business leaders in China are increasingly exploring different electronic tools and technology to enhance business efficiency, service delivery and more. This is also encouraged by the Chinese Government, who has made e-invoicing a priority for all companies in 2020.
After going through a “virtual-only” reality, companies recognise the need to re-evaluate existing business models and adopt digital technologies to streamline processes and become more efficient. Returning to Shanghai in 2021, the 9th China Shared Services & Outsourcing Week will explore how SSCs can strive ahead and emerge stronger through digital acceleration, people and process transformation.
Download the 2021 Preliminary Agenda.
Find out who's joining us at SSOW China 2022 with the latest Attendee List.
Download the list to find out which companies and industry professionals you can look forward to meeting at the summit.
变革管理奖 - 无论您的共享服务处于什么阶段,变革都是一直存在的。作为日常运营的一部分,管理变革的能力对于文化转型至关重要。该奖项侧重于共享服务中心在变革管理战略,改进方法,员工参与度等方面所作出的进步。
Past presentation from Daniel Rupinta, Head of Shared Services Centre, Grace
2018精彩演讲来自格雷斯共享服务中心负责人
目前我们已经使用了以不同方式结合的多种技术,以提高现有员工的技力,从而改善物质资本。在本报告中,我们从全球视角进一步揭示了在自动化时代阻碍SSC增长的挑战。
杰出流程改进和价值创造奖 - 流程创新有许多种形式,如以客户为中心的方法,实施业务对标,培训与创新项目,六西格码项目等等。请告知我们您在流程创新和价值创造中的尝试,我们期待您的故事。
杰出客户体验奖 - 客户的期望和行为的改变已经引起了共享服务行业和商业模式的变化。企业正通过前台和后台流程的改进来加强客户体验。如何利用传统的客户体验工具为企业内部和外部客户创造无缝体验。我们期待您的故事。
杰出转型奖 - 不管是企业内共享,外包还是混合模式,只要您通过组织结构重组或数字化向共享服务模式进行了成功地转型,实现成本削减、效率提高或价值提升,我们期待聆听您的故事。
杰出自动化奖 - 自动化有多种形式 - 从工作流程到自助服务系统,机器人过程自动化,甚至人工智能。告诉我们自动化是如何改变您的共享服务中心的!
The consistent, aggressive commitment to productivity improvements (more than half the global SSOs are targeting 7+% per year) are keeping Shared Services leaders focused on innovative solutions that improve effectiveness, efficiency and performance. Today, that is predominantly achieved by leveraging automation and data analytics.
This year’s report is broken into five core areas that guide modern Shared Services: Operating Model; strategy; Talent; Automation & the Digital Workforce, and Future Technology Opportunities.
人才管理创意奖 - 有效管理人才是每个共享服务中心的挑战。数字时代对SSO领导者提出了更高的要求。告诉我们您在人才管理方面的创新和成功经验。
持续、积极地致力于提高生产力(超过一半的全球共享服务组织的目标为每年提高生产率7%以上),让共享服务领导者专注于提高效率、效能和绩效的创新解决方案。如今,这主要通过利用自动化和数据分析来实现。
今年的报告分为五个指导现代共享服务的核心领域:运营模式;战略;人才;自动化与数字化劳动力;未来的技术机遇。
This report will cover a couple of essential factors in the digitalization of Shared Services in China. It will: