Robot Process Automation (RPA) is already making a huge impact on the way businesses configure their front, mid, back office operations and processes.
Download the article below to understand what early adopters are doing to deliver more value through RPA implementation.
The concept of Global Business Services has been around since the turn of the Millennium, and global brands like Proctor & Gamble, Unilever and Coca-Cola have already pioneered its development as the natural next step in their Shared Services journey. As many of today's advanced Shared Services models incorporate "Asia" as a strategic driver of value-add service delivery, it is important that regional practitioners and leaders educate themselves about GBS, no matter what their current model. This article identifies what differentiates GBS and offers suggestions on how and why you should be working towards it.
Mr. Chen Wenlong, the CFO of CITS, indicated that high competitive environment and variable business models are the main features of the tourism industry, which posed the great challenge to financial management. CITS proved that finance shared services played an important role in finance transformation.
With the onset of the COVID-19 epidemic in the early months of 2020, China became the first country to embark on the largest work-from-home (WFH) experiment ever conducted. As China’s workforce begins to return to offices, lessons from some of its leading companies and their respective SSCs will help to illustrate how — with the right structure, culture, processes, and technology—working remotely can boost productivity and morale, bringing together all the elements to enable a new way of working that will make centres fit for the future.
In this report In this report, we looked at how COVID-19 has shaped the shared services operating model, and how it has affected the workplace.
Last year marked a watershed in human history. In January 2020, facing an unprecedented new global threat, China found itself at the forefront of a soon-to-be pandemic and under pressure to rally together behind a common national purpose. With many multinationals including Disney, Nike, McDonald’s and Hyundai having come to rely on China’s efficient factories and increasingly affluent consumers, the impact of China’s markets shutting down was nothing short of revolutionary.
As a result of COVID-19, companies were forced to restrict travel to China or temporarily shut stores, offices, restaurants and theme parks. The disruption to Chinese manufacturers also rippled through global supply chains, making it difficult for many global as well as Chinese companies to obtain the goods critical for their operations.
This report focuses on five areas that we believe are most significant as shared services leaders in China plan to ‘stay ahead’:
SSON's global data analytics centre (SSON Analytics) has reviewed internal & external data on Shared Service Centres in China to present this Benchmarking Analytics report. Go through this workbook to discover key metrics and KPIs for China's leading SSCs and more.
There is no doubt that RPA is a hot topic in the Shared Services industry today. Everyone’s talking about it but it is still in its early days of implementation. From a recent SSON survey nearly half of the respondents have not yet executed it. But is there really any benefit in waiting?
We looked at two case studies (ANZ and Sime Darby) to get an insight on how to get started on implementing RPA into your organization.
In this article, we look at how best to tackle talent growth within shared services. How best to recruit new talent and engage the next generation. How to retain that talent along with the best ways to upskill current staff against a backdrop of a more digital and automated future.