Interview with Siemens and HSBC
1. Lynette Sha, Head of Shared Services, Siemens
2. Edward Xu, Vice President, HSBC
1. Lynette Sha，共享服务负责人，西门子
2. Edward Xu，卓越转型流程&金融犯罪监管服务副总裁，汇丰银行
As we turn to multiple technologies that can combine in different ways to enhance the skills and ability to the existing workforce and to improve physical capital, in this report we unravel a global perspective on the challenges that hamper the growth of SSCs in the era of automation to boost productivity.
If you missed our event in 2018, you may download the report to find out
- last year's attendees and their feedback
- last year's sponsors
- 2018 featured speakers
- 2019 event key themes
The consistent, aggressive commitment to productivity improvements (more than half the global SSOs are targeting 7+% per year) are keeping Shared Services leaders focused on innovative solutions that improve effectiveness, efficiency and performance. Today, that is predominantly achieved by leveraging automation and data analytics.
This year’s report is broken into five core areas that guide modern Shared Services: Operating Model; strategy; Talent; Automation & the Digital Workforce, and Future Technology Opportunities.
Shared Services Centers (SSCs) in China are on the cusp of achieving digitally-enabled Shared Services, but challenges remain.
This report will cover a couple of essential factors in the digitalization of Shared Services in China. It will:
- Look into the leading cause of difficulties in IA/RPA initiatives - Process
- Shed light on the state of data-readiness in China-based SSCs
- Share key performance metrics from SSCs in China and U.S.
Every year, the Shared Services and Outsourcing Network (SSON) surveys the global marketplace for insights on trends, technologies and practices that drive performance. These insights are then analysed and collated into our annual industry report.
SSON’s annual industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. In this report, we deep-dived into how these trends are playing out in China. We hope it will guide you to improved decisions as you move your operations forward.
Download the report to discover:
- Recommendations for the journey to digitalisation
- A snapshot of today’s SSO operations in China
- The development of an appetite for Global Business Services
- Moving to knowledge-based services
In a digital world, how can being more human become the key to unlocking greater growth? As enterprises adopt intelligent automation across their operations, it is important that they clearly define and plan how the human element can and will differentiate services. For shared services an intelligent automation strategy absolutely must align with a longer-term staffing strategy for service delivery.
In this article you will discover how to
- Use RPA to get the best out of your people
- Assess capability and deploy resources
Download now to help augment your workforce and become future-ready.
- 关于RPA的落地, 分析您的能力和资源
As enterprises focus on staying ahead of the game how can their support services re-evaluate their modus operandi? How can they continuously improve to deliver more relevant, timely, cost-effective and efficient services? In this article we examine various successful approaches taken across HR and Financial shared services.
SSON's global data analytics centre (SSON Analytics) has reviewed internal & external data on Shared Service Centres in China to present this Benchmarking Analytics report. Go through this workbook to discover key metrics and KPIs for China's leading SSCs and more.
There is no doubt that RPA is a hot topic in the Shared Services industry today. Everyone’s talking about it but it is still in its early days of implementation. From a recent SSON survey nearly half of the respondents have not yet executed it. But is there really any benefit in waiting?
We looked at two case studies (ANZ and Sime Darby) to get an insight on how to get started on implementing RPA into your organization.
In this article, we look at how best to tackle talent growth within shared services. How best to recruit new talent and engage the next generation. How to retain that talent along with the best ways to upskill current staff against a backdrop of a more digital and automated future.