Featured Download

请阅读 - 智能自动化正在重塑共享服务中心

请阅读 - 智能自动化正在重塑共享服务中心

目前我们已经使用了以不同方式结合的多种技术,以提高现有员工的技力,从而改善物质资本。在本报告中,我们从全球视角进一步揭示了在自动化时代阻碍SSC增长的挑战。

Speaker Interview - Transforming Shared Services with GBS and Intelligent Automation

Speaker Interview - Transforming Shared Services with GBS and Intelligent Automation

Interview with Siemens and HSBC

1. Lynette Sha, Head of Shared Services, Siemens

2. Edward Xu, Vice President, HSBC

嘉宾专访 - 全球共享服务和智能自动化助力共享服务转型

嘉宾专访 - 全球共享服务和智能自动化助力共享服务转型

西⻔⼦和汇丰银行专访

1. Lynette Sha,共享服务负责人,西门子

2. Edward Xu,卓越转型流程&金融犯罪监管服务副总裁,汇丰银行

Read the Article - How Intelligent Automation Is Shaping Up In Chinese SSCs

Read the Article - How Intelligent Automation Is Shaping Up In Chinese SSCs

As we turn to multiple technologies that can combine in different ways to enhance the skills and ability to the existing workforce and to improve physical capital, in this report we unravel a global perspective on the challenges that hamper the growth of SSCs in the era of automation to boost productivity.

View the 2018 Shared Services & Outsourcing China Week Post Show Report │2018年共享服务与外包上海峰会会后报告

View the 2018 Shared Services & Outsourcing China Week Post Show Report │2018年共享服务与外包上海峰会会后报告

If you missed our event in 2018, you may download the report to find out

  • last year's attendees and their feedback
  • last year's sponsors
  • 2018 featured speakers
  • 2019 event key themes

如果您错过了去年的会议,您可以下载2018年共享服务与外包上海峰会会后报告查阅:

  • 去年的峰会参与者以及他们的会后反馈
  • 去年的赞助商
  • 2018年的演讲嘉宾
  • 2019年的主要议题
Read the Full Report - State of The Global Shared Services Market Report 2019

Read the Full Report - State of The Global Shared Services Market Report 2019

The consistent, aggressive commitment to productivity improvements (more than half the global SSOs are targeting 7+% per year) are keeping Shared Services leaders focused on innovative solutions that improve effectiveness, efficiency and performance. Today, that is predominantly achieved by leveraging automation and data analytics.

This year’s report is broken into five core areas that guide modern Shared Services: Operating Model; strategy; Talent; Automation & the Digital Workforce, and Future Technology Opportunities.

请阅读 - 2019年全球共享服务市场状况报告

请阅读 - 2019年全球共享服务市场状况报告

持续、积极地致力于提高生产力(超过一半的全球共享服务组织的目标为每年提高生产率7%以上),让共享服务领导者专注于提高效率、效能和绩效的创新解决方案。如今,这主要通过利用自动化和数据分析来实现。

今年的报告分为五个指导现代共享服务的核心领域:运营模式;战略;人才;自动化与数字化劳动力;未来的技术机遇。

Shared Services Centers (SSCs) in China are on the cusp of achieving digitally-enabled Shared Services, but challenges remain.

Shared Services Centers (SSCs) in China are on the cusp of achieving digitally-enabled Shared Services, but challenges remain.

This report will cover a couple of essential factors in the digitalization of Shared Services in China. It will:

  • Look into the leading cause of difficulties in IA/RPA initiatives - Process
  • Shed light on the state of data-readiness in China-based SSCs
  • Share key performance metrics from SSCs in China and U.S.
State of the Shared Services and Outsourcing Industry - The China Report 2018

State of the Shared Services and Outsourcing Industry - The China Report 2018

Every year, the Shared Services and Outsourcing Network (SSON) surveys the global marketplace for insights on trends, technologies and practices that drive performance. These insights are then analysed and collated into our annual industry report. 

SSON’s annual industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. In this report, we deep-dived into how these trends are playing out in China. We hope it will guide you to improved decisions as you move your operations forward.

Download the report to discover:

  • Recommendations for the journey to digitalisation
  • A snapshot of today’s SSO operations in China
  • The development of an appetite for Global Business Services
  • Moving to knowledge-based services
共享服务和外包行业的现状 - 2018年中国市场报告

共享服务和外包行业的现状 - 2018年中国市场报告

下载行业报告,了解:

  • 数字化转型的干货分享
  • 中国共享服务中心运营情况概览
  • 全球商业服务(GBS)的发展蓝图解析
  • 知识型共享服务中心的转变路径

请在这里下载


Augmenting Your Human Workforce with a Robotic Workforce

Augmenting Your Human Workforce with a Robotic Workforce

In a digital world, how can being more human become the key to unlocking greater growth? As enterprises adopt intelligent automation across their operations, it is important that they clearly define and plan how the human element can and will differentiate services. For shared services an intelligent automation strategy absolutely must align with a longer-term staffing strategy for service delivery.

In this article you will discover how to 

  • Use RPA to get the best out of your people
  • Assess capability and deploy resources

Download now to help augment your workforce and become future-ready. 


如何利用机器人将您的人力资源价值最大化

如何利用机器人将您的人力资源价值最大化

在数字时代,人的作用其实更加凸显,如何实现“科技+人”的结合变成了商业增长的关键。随着企业在日常运营中采用越来越多的人工智能,如何定义以及计划你的人力资源将会为共享服务中心的差异化服务做出贡献。对于共享服务行业来讲,必须要将您的人工智能战略和长期的人力资源战略相结合。

这篇文章中您将会了解:

  • 使用RPA来升级您的员工队伍
  • 关于RPA的落地, 分析您的能力和资源
How to continuously improve your support services

How to continuously improve your support services

As enterprises focus on staying ahead of the game how can their support services re-evaluate their modus operandi? How can they continuously improve to deliver more relevant, timely, cost-effective and efficient services? In this article we examine various successful approaches taken across HR and Financial shared services. 

如何实现共享服务的持续改进

如何实现共享服务的持续改进

毋庸置疑,下一代共享服务中心专注于持续改进和流程优化,以保证自己的领先地位。高客户满意度、智能、准时、高效、低成本是所有共享人的追求。在这篇文章中,来自顶尖企业的行业专家,将会为您呈现关于HR 和Finance持续改进的具体案例和经验分享。

Benchmarking Analysis of Chinese Shared Service Centers

SSON's global data analytics centre (SSON Analytics) has reviewed internal & external data on Shared Service Centres in China to present this Benchmarking Analytics report. Go through this workbook to discover key metrics and KPIs for China's leading SSCs and more.

HOW TO IMPLEMENT ROBOTIC PROCESS AUTOMATION: Insights And Takeways From Two Case Studies

HOW TO IMPLEMENT ROBOTIC PROCESS AUTOMATION: Insights And Takeways From Two Case Studies

There is no doubt that RPA is a hot topic in the Shared Services industry today. Everyone’s talking about it but it is still in its early days of implementation. From a recent SSON survey nearly half of the respondents have not yet executed it. But is there really any benefit in waiting?

We looked at two case studies (ANZ and Sime Darby) to get an insight on how to get started on implementing RPA into your organization.

Change or Die: Investing in Talent within the Shared Services Industry

Change or Die: Investing in Talent within the Shared Services Industry

In this article, we look at how best to tackle talent growth within shared services. How best to recruit new talent and engage the next generation. How to retain that talent along with the best ways to upskill current staff against a backdrop of a more digital and automated future.