Whilst shared services is a well-established strategy to provide high quality, cost-effective business processes, evidence shows that poor performing organisations struggle to do better than the traditional “back office” model. Shared services must adopt continuous improvement and push for new ways to add value in order to reach their full potential. Don’t let you shared services settle for average or worse, find out how to optimize your strategy by downloading this exclusive eBook from the Shared Services & Outsourcing Network (SSON).
If there’s one thing that can be relied upon in the shared services sector, it’s change. So to discuss the key technology trends and their implications for the shared services sector, we speak with Robert Mostert, Head of HR GSSCs, Scope International - Standard Chartered Bank.
Setting the right KPIs are essential to the smooth running of a finance department, but could it be that your approach to benchmarking actually detriments your transformation strategy? Download this exclusive article to find out the right and wrong ways to compare your company’s performance against benchmarking data.
Two of the most transformative technology solutions available for shared services today are data analytics and robotic process automation; but successfully implementing them is easier said than done. So in order to help Asia’s rapidly growing shared services industry, SSON has collated the very best articles that address the issue of technology implementation for finance shared services.
If you are implementing data analytics for your shared services centre, look no further than this ultimate guide. Featuring the essential steps to beginning your implementation, advice on how to attract and retain data scientists and insights and insights into how data analytics is transforming the shared services sector. Download this free ebook today.
HR departments need to grow beyond their purely administrative functions and fulfill a more strategic role to help foster a work environment that will attract and retain the kind of employees their business needs. This report explores two of the most pressing issues currently developing in China that HR must transform to overcome as it lends ongoing strategic support to its parent organisation.
As China’s tier 1 cities have become crowded and expensive, alternative locations for shared services and outsourcing have emerged. Cost and location are critical to business success, so to shed light on the opportunities in North East China, this report takes an in-depth look at three hot locations Beijing, Dalian and Tianjin.
To support China’s emerging shared service centres, Shared Services and Outsourcing Network has created this thought provoking ebook in collaboration with KPMG, compiling the best advice and case studies from our global network of shared services practitioners.
The global COVID-19 pandemic has made organisations in China realise the true benefit of digitisation and remote solutions. Business leaders in China are increasingly exploring different electronic tools and technology to enhance business efficiency, service delivery and more. This is also encouraged by the Chinese Government, who has made e-invoicing a priority for all companies in 2020.
After going through a “virtual-only” reality, companies recognise the need to re-evaluate existing business models and adopt digital technologies to streamline processes and become more efficient.
Returning to Shanghai in 2021, the 9th China Shared Services & Outsourcing Week will explore how SSCs can strive ahead and emerge stronger through digital acceleration, people and process transformation.
Download the 2021 Brochure (Eng-Version) below. | 请下载2021 第九届共享服务与外包峰会中国周会议手册
The Shared Services & Outsourcing China Week is a dedicated platform for community discussions on solidifying China’s competitive advantage within the global Shared Services map. See who you can expect to meet onsite at this year's event based on our Past Attendee Snapshot.
Take a look at our 2019 Attendee Snapshot to see who were there and who you can expect to meet again at our next show. If you would like to get a copy of this report sent to you directly, click here.
去年是人类历史上的一个分水岭。2020年1月，面对前所未有的全球新威胁，中国处于 即将爆发的大流行的最前沿，承受着团结一心、共同抗疫的巨大压力。鉴于迪士尼、耐 克、麦当劳和现代等许多跨国企业已开始对中国高效的工厂生产和日益富裕的消费者产 生依赖，中国市场的关闭无疑给这些企业带来了革命性的变化。
受新冠肺炎疫情的影响，许多企业不得不做出限制入华旅游或暂时关闭店铺、办公室、 餐厅和主题公园等举措。此外，对中国制造商的供应中断也波及到全球供应链，使得许 多全球和中国企业难以获得对其运营至关重要的商品。
Past presentation from Cissy Gu, Finance Manager, Eaton Global Financial Service and Systems
Generating a Roadmap to Global Business Services & Global Process Ownership Success
Phillip Zhang, Director, Global Business Services, North Asia Region, AkzoNobel
HR Shared Services as a Key Enable for Business Growth
Chris Disley, Global Vice President Mars Associate Services, Mars Incorporated
Growing your Digital Core within SSC to Achieve Business Agility and Excellent Operational Responsiveness
King Lee, General Manager, GE Global Operations Asia
Every year, the Shared Services and Outsourcing Network (SSON) surveys the global marketplace for insights on trends, technologies and practices that drive performance. These insights are then analysed and collated into our annual industry report.
SSON’s annual industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. In this report, we deep-dived into how these trends are playing out in China. We hope it will guide you to improved decisions as you move your operations forward.
Download the report to discover:
In a digital world, how can being more human become the key to unlocking greater growth? As enterprises adopt intelligent automation across their operations, it is important that they clearly define and plan how the human element can and will differentiate services. For shared services an intelligent automation strategy absolutely must align with a longer-term staffing strategy for service delivery.
In this article you will discover how to
Download now to help augment your workforce and become future-ready.
As enterprises focus on staying ahead of the game how can their support services re-evaluate their modus operandi? How can they continuously improve to deliver more relevant, timely, cost-effective and efficient services? In this article we examine various successful approaches taken across HR and Financial shared services.