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The Ultimate Guide to Optimizing Your Shared Services Strategy

The Ultimate Guide to Optimizing Your Shared Services Strategy

Whilst shared services is a well-established strategy to provide high quality, cost-effective business processes, evidence shows that poor performing organisations struggle to do better than the traditional “back office” model. Shared services must adopt continuous improvement and push for new ways to add value in order to reach their full potential. Don’t let you shared services settle for average or worse, find out how to optimize your strategy by downloading this exclusive eBook from the Shared Services & Outsourcing Network (SSON).

Discussing the Future of Shared Services with the Head of HR GSSCs for Standard Chartered Bank

Discussing the Future of Shared Services with the Head of HR GSSCs for Standard Chartered Bank

If there’s one thing that can be relied upon in the shared services sector, it’s change. So to discuss the key technology trends and their implications for the shared services sector, we speak with Robert Mostert, Head of HR GSSCs, Scope International - Standard Chartered Bank.

Is Benchmarking Damaging Your Finance Transformation?

Is Benchmarking Damaging Your Finance Transformation?

Setting the right KPIs are essential to the smooth running of a finance department, but could it be that your approach to benchmarking actually detriments your transformation strategy? Download this exclusive article to find out the right and wrong ways to compare your company’s performance against benchmarking data.

A Guide to Implementing the Latest Solutions for Finance Transformation: Robotic Process Automation and Data Analytics

A Guide to Implementing the Latest Solutions for Finance Transformation: Robotic Process Automation and Data Analytics

Two of the most transformative technology solutions available for shared services today are data analytics and robotic process automation; but successfully implementing them is easier said than done. So in order to help Asia’s rapidly growing shared services industry, SSON has collated the very best articles that address the issue of technology implementation for finance shared services.

The HR Analytics Calculator

According to research by SSON, 56% of shared service centres in Southeast Asia ranked analytics as one of their top investment priorities for 2016, but for HR professionals looking at the road ahead, the range of decisions and change required can be daunting. That’s why we have invented the HR Analytics Calculator, a unique machine to advise your initial decisions regarding HR analytics. Simply read through the steps below to discover the key considerations and challenges involved in starting your HR analytics journey.
The Ultimate Guide to Implementing Data Analytics

The Ultimate Guide to Implementing Data Analytics

If you are implementing data analytics for your shared services centre, look no further than this ultimate guide. Featuring the essential steps to beginning your implementation, advice on how to attract and retain data scientists and insights and insights into how data analytics is transforming the shared services sector. Download this free ebook today.

The Changing HR Climate in China How to Tackle Talent Shortage and Other Challenges

The Changing HR Climate in China How to Tackle Talent Shortage and Other Challenges

HR departments need to grow beyond their purely administrative functions and fulfill a more strategic role to help foster a work environment that will attract and retain the kind of employees their business needs. This report explores two of the most pressing issues currently developing in China that HR must transform to overcome as it lends ongoing strategic support to its parent organisation.

Enter the Dragon: The Rise of Chinese Shared Services Centres

Integrating proprietary data from SSON’s 100K global membership and publicly sourced data, Dart Institute (SSON’s Global Analytics Centre) has produced this Visual Analytics Workbook to review the facts and unveil the story behind the rise of Chinese SSCs. 

China Shared Services Location Comparison: Beijing, Dalian Tianjin

China Shared Services Location Comparison: Beijing, Dalian Tianjin

As China’s tier 1 cities have become crowded and expensive, alternative locations for shared services and outsourcing have emerged. Cost and location are critical to business success, so to shed light on the opportunities in North East China, this report takes an in-depth look at three hot locations Beijing, Dalian and Tianjin. 

China's Shared Services Journey Overcoming Challenges During the First Three Years

China's Shared Services Journey Overcoming Challenges During the First Three Years

To support China’s emerging shared service centres, Shared Services and Outsourcing Network has created this thought provoking ebook in collaboration with KPMG, compiling the best advice and case studies from our global network of shared services practitioners. 

Get the latest agenda for 8th SSOW China 2019

2019 Event features:

  • 8 Distinguished advisory board members and 40+ speakers from leading SSCs, including DHL, Huawei, OPPO, Swarovski, Philips, China Merchants Bank Leasing Co., etc.
  • 3 Dedicated Streams Catered to Your Shared Services: Talent & Culture, Data & Technology, E2E Process Re-Design
  • Exclusive case studies from brand new international SSCs, including Samsung, McDonald, HSBC, Coca-Cola, Siemens, Pfizer, GSK, Schneider Electric 
  • 25 Interactive roundtables focusing on your SSC key functions leading SSCs & BPO providers

请下载2019 第八届共享服务与外包峰会中国周会议手册

请下载2019 第八届共享服务与外包峰会中国周会议手册

作为旗舰峰会的“第八届共享服务与外包峰会中国周”强势回归!让我们在2019年10月21日至24日齐聚上海,加入中国乃至全球最大的共享服务与外包网络!

会议亮点:

  • 8位杰出的顾问委员会成员和40多位来自领先共享服务中心的发言人
  • 3个分会场:人才与文化,数据与技术,E2E流程重新设计
  • 8个来自全新国际SSC的独家案例研究,包括三星,麦当劳,汇丰银行,可口可乐,西门子,辉瑞,葛兰素史克,施耐德电气
  • 25个专注于SSC关键功能的互动圆桌讨论
Download the Presentation - Building A World Class Finance Shared Services Centre by Integrating Value Added Services into Existing Models

Download the Presentation - Building A World Class Finance Shared Services Centre by Integrating Value Added Services into Existing Models

Past presentation from Cissy Gu, Finance Manager, Eaton Global Financial Service and Systems

2018精彩演讲来自伊顿全球金融服务和系统财务经理

State of the Shared Services and Outsourcing Industry - The China Report 2018

State of the Shared Services and Outsourcing Industry - The China Report 2018

Every year, the Shared Services and Outsourcing Network (SSON) surveys the global marketplace for insights on trends, technologies and practices that drive performance. These insights are then analysed and collated into our annual industry report. 

SSON’s annual industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. In this report, we deep-dived into how these trends are playing out in China. We hope it will guide you to improved decisions as you move your operations forward.

Download the report to discover:

  • Recommendations for the journey to digitalisation
  • A snapshot of today’s SSO operations in China
  • The development of an appetite for Global Business Services
  • Moving to knowledge-based services
Pave a way to the success of GBS

Pave a way to the success of GBS

Generating a Roadmap to Global Business Services & Global Process Ownership Success

为全球业务服务以及全球流程管理设计合理的路线图


Phillip Zhang, Director, Global Business Services, North Asia Region, AkzoNobel

张淼,阿克苏诺贝尔,北亚区全球业务服务总监


共享服务和外包行业的现状 - 2018年中国市场报告

共享服务和外包行业的现状 - 2018年中国市场报告

下载行业报告,了解:

  • 数字化转型的干货分享
  • 中国共享服务中心运营情况概览
  • 全球商业服务(GBS)的发展蓝图解析
  • 知识型共享服务中心的转变路径

请在这里下载


HR Shared Services as a Key Enabler for Business Growth

HR Shared Services as a Key Enabler for Business Growth

HR Shared Services as a Key Enable for Business Growth
将人力资源共享服务作为业务增长的关键推动力

Chris Disley, Global Vice President Mars Associate Services, Mars Incorporated
Chris Disley,玛氏全球服务中心,全球副总裁


Augmenting Your Human Workforce with a Robotic Workforce

Augmenting Your Human Workforce with a Robotic Workforce

In a digital world, how can being more human become the key to unlocking greater growth? As enterprises adopt intelligent automation across their operations, it is important that they clearly define and plan how the human element can and will differentiate services. For shared services an intelligent automation strategy absolutely must align with a longer-term staffing strategy for service delivery.

In this article you will discover how to 

  • Use RPA to get the best out of your people
  • Assess capability and deploy resources

Download now to help augment your workforce and become future-ready. 


Radical Transformation with Digitalization

Growing your Digital Core within SSC to Achieve Business Agility and Excellent Operational Responsiveness
将共享服务中心作为企业数字化转型的基石,实现业务的灵活性与卓越的运营响应能力

King Lee, General Manager, GE Global Operations Asia
李景涛,GE全球运营亚太中心, 总负责人


如何利用机器人将您的人力资源价值最大化

如何利用机器人将您的人力资源价值最大化

在数字时代,人的作用其实更加凸显,如何实现“科技+人”的结合变成了商业增长的关键。随着企业在日常运营中采用越来越多的人工智能,如何定义以及计划你的人力资源将会为共享服务中心的差异化服务做出贡献。对于共享服务行业来讲,必须要将您的人工智能战略和长期的人力资源战略相结合。

这篇文章中您将会了解:

  • 使用RPA来升级您的员工队伍
  • 关于RPA的落地, 分析您的能力和资源
How to continuously improve your support services

How to continuously improve your support services

As enterprises focus on staying ahead of the game how can their support services re-evaluate their modus operandi? How can they continuously improve to deliver more relevant, timely, cost-effective and efficient services? In this article we examine various successful approaches taken across HR and Financial shared services. 

机器人流程自动化实施指南 -- 两大成功案例中的洞见与收获

机器人流程自动化实施指南 -- 两大成功案例中的洞见与收获

毫无疑问,机器人流程自动化是目前共享服务领域内最火热的议题之一,每个从业人员都在谈论它,但是大部分人却还是停留在计划实施的早期阶段。我们都听说过机器人流程自动化,知道这是确切存在并且可以对公司业务能力有极大提升的强大工具。可是同样的问题是,我们应该从哪里入手呢?