Whilst shared services is a well-established strategy to provide high quality, cost-effective business processes, evidence shows that poor performing organisations struggle to do better than the traditional “back office” model. Shared services must adopt continuous improvement and push for new ways to add value in order to reach their full potential. Don’t let you shared services settle for average or worse, find out how to optimize your strategy by downloading this exclusive eBook from the Shared Services & Outsourcing Network (SSON).
If there’s one thing that can be relied upon in the shared services sector, it’s change. So to discuss the key technology trends and their implications for the shared services sector, we speak with Robert Mostert, Head of HR GSSCs, Scope International - Standard Chartered Bank.
Setting the right KPIs are essential to the smooth running of a finance department, but could it be that your approach to benchmarking actually detriments your transformation strategy? Download this exclusive article to find out the right and wrong ways to compare your company’s performance against benchmarking data.
A Guide to Implementing the Latest Solutions for Finance Transformation: Robotic Process Automation and Data Analytics
Two of the most transformative technology solutions available for shared services today are data analytics and robotic process automation; but successfully implementing them is easier said than done. So in order to help Asia’s rapidly growing shared services industry, SSON has collated the very best articles that address the issue of technology implementation for finance shared services.
If you are implementing data analytics for your shared services centre, look no further than this ultimate guide. Featuring the essential steps to beginning your implementation, advice on how to attract and retain data scientists and insights and insights into how data analytics is transforming the shared services sector. Download this free ebook today.
HR departments need to grow beyond their purely administrative functions and fulfill a more strategic role to help foster a work environment that will attract and retain the kind of employees their business needs. This report explores two of the most pressing issues currently developing in China that HR must transform to overcome as it lends ongoing strategic support to its parent organisation.
As China’s tier 1 cities have become crowded and expensive, alternative locations for shared services and outsourcing have emerged. Cost and location are critical to business success, so to shed light on the opportunities in North East China, this report takes an in-depth look at three hot locations Beijing, Dalian and Tianjin.
To support China’s emerging shared service centres, Shared Services and Outsourcing Network has created this thought provoking ebook in collaboration with KPMG, compiling the best advice and case studies from our global network of shared services practitioners.
2019 Event features:
- 8 Distinguished advisory board members and 40+ speakers from leading SSCs, including DHL, Huawei, OPPO, Swarovski, Philips, China Merchants Bank Leasing Co., etc.
- 3 Dedicated Streams Catered to Your Shared Services: Talent & Culture, Data & Technology, E2E Process Re-Design
- Exclusive case studies from brand new international SSCs, including Samsung, McDonald, HSBC, Coca-Cola, Siemens, Pfizer, GSK, Schneider Electric
- 25 Interactive roundtables focusing on your SSC key functions leading SSCs & BPO providers
The Shared Services & Outsourcing China Week is a dedicated platform for community discussions on solidifying China’s competitive advantage within the global Shared Services map. See who you can expect to meet onsite at this year's event based on our Past Attendee Snapshot.
Download the Presentation - Building A World Class Finance Shared Services Centre by Integrating Value Added Services into Existing Models
Past presentation from Cissy Gu, Finance Manager, Eaton Global Financial Service and Systems
Generating a Roadmap to Global Business Services & Global Process Ownership Success
Phillip Zhang, Director, Global Business Services, North Asia Region, AkzoNobel
HR Shared Services as a Key Enable for Business Growth
Chris Disley, Global Vice President Mars Associate Services, Mars Incorporated
Growing your Digital Core within SSC to Achieve Business Agility and Excellent Operational Responsiveness
King Lee, General Manager, GE Global Operations Asia
Every year, the Shared Services and Outsourcing Network (SSON) surveys the global marketplace for insights on trends, technologies and practices that drive performance. These insights are then analysed and collated into our annual industry report.
SSON’s annual industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. In this report, we deep-dived into how these trends are playing out in China. We hope it will guide you to improved decisions as you move your operations forward.
Download the report to discover:
- Recommendations for the journey to digitalisation
- A snapshot of today’s SSO operations in China
- The development of an appetite for Global Business Services
- Moving to knowledge-based services
In a digital world, how can being more human become the key to unlocking greater growth? As enterprises adopt intelligent automation across their operations, it is important that they clearly define and plan how the human element can and will differentiate services. For shared services an intelligent automation strategy absolutely must align with a longer-term staffing strategy for service delivery.
In this article you will discover how to
- Use RPA to get the best out of your people
- Assess capability and deploy resources
Download now to help augment your workforce and become future-ready.
- 关于RPA的落地, 分析您的能力和资源
As enterprises focus on staying ahead of the game how can their support services re-evaluate their modus operandi? How can they continuously improve to deliver more relevant, timely, cost-effective and efficient services? In this article we examine various successful approaches taken across HR and Financial shared services.