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Whilst shared services is a well-established strategy to provide high quality, cost-effective business processes, evidence shows that poor performing organisations struggle to do better than the traditional “back office” model. Shared services must adopt continuous improvement and push for new ways to add value in order to reach their full potential. Don’t let you shared services settle for average or worse, find out how to optimize your strategy by downloading this exclusive eBook from the Shared Services & Outsourcing Network (SSON).

If there’s one thing that can be relied upon in the shared services sector, it’s change. So to discuss the key technology trends and their implications for the shared services sector, we speak with Robert Mostert, Head of HR GSSCs, Scope International - Standard Chartered Bank.

Setting the right KPIs are essential to the smooth running of a finance department, but could it be that your approach to benchmarking actually detriments your transformation strategy? Download this exclusive article to find out the right and wrong ways to compare your company’s performance against benchmarking data.

Two of the most transformative technology solutions available for shared services today are data analytics and robotic process automation; but successfully implementing them is easier said than done. So in order to help Asia’s rapidly growing shared services industry, SSON has collated the very best articles that address the issue of technology implementation for finance shared services.

If you are implementing data analytics for your shared services centre, look no further than this ultimate guide. Featuring the essential steps to beginning your implementation, advice on how to attract and retain data scientists and insights and insights into how data analytics is transforming the shared services sector. Download this free ebook today.

HR departments need to grow beyond their purely administrative functions and fulfill a more strategic role to help foster a work environment that will attract and retain the kind of employees their business needs. This report explores two of the most pressing issues currently developing in China that HR must transform to overcome as it lends ongoing strategic support to its parent organisation.

As China’s tier 1 cities have become crowded and expensive, alternative locations for shared services and outsourcing have emerged. Cost and location are critical to business success, so to shed light on the opportunities in North East China, this report takes an in-depth look at three hot locations Beijing, Dalian and Tianjin. 

To support China’s emerging shared service centres, Shared Services and Outsourcing Network has created this thought provoking ebook in collaboration with KPMG, compiling the best advice and case studies from our global network of shared services practitioners. 

SSOW China is back and celebrating our 10th anniversary with you! As China solidifies its standing as a global economic powerhouse, the Shared Services market continues to grow in support of global MNCs and locally-headquartered companies. At the same time, Shared Services leaders continue to grapple with the long-lasting impact of the pandemic on its workforce and business operations. So, what is next for the Shared Services industry in China?

Returning to Shanghai on 14-17 March 2022, join us at China's biggest Shared Services and Global Business Services event as we explore strengthening capabilities and driving the next phase of Shared Services Growth through CX and EX.

Download the 2022 Brochure (Eng-Version) below.

Or Click here to download the Chinese version.

The Shared Services & Outsourcing China Week is a dedicated platform for community discussions on solidifying China’s competitive advantage within the global Shared Services map. Have a look at who's attending this year!

Take a look at our 2019 Attendee Snapshot to see who were there and who you can expect to meet again at our next show. If you would like to get a copy of this report sent to you directly, click here.

去年是人类历史上的一个分水岭。2020年1月，面对前所未有的全球新威胁，中国处于 即将爆发的大流行的最前沿，承受着团结一心、共同抗疫的巨大压力。鉴于迪士尼、耐 克、麦当劳和现代等许多跨国企业已开始对中国高效的工厂生产和日益富裕的消费者产 生依赖，中国市场的关闭无疑给这些企业带来了革命性的变化。

受新冠肺炎疫情的影响，许多企业不得不做出限制入华旅游或暂时关闭店铺、办公室、 餐厅和主题公园等举措。此外，对中国制造商的供应中断也波及到全球供应链，使得许 多全球和中国企业难以获得对其运营至关重要的商品。

本报告聚焦如下五大领域，这也是我们认为中国共享服务领导者计划“保持领先”的最重要领域：人才管理，因为人才仍然是最重要的资产；未来工作，因为他们认识到了这些影响；服务交付驱动因素的变化，即在我们适应客户不断变化的需求时，服务交付因素发生的变化；数字数据是共享服务的基础，如果没有数字数据，共享服务仍将牢牢陷于过去而无法实现转型；最后，智能自动化将继续改变共享服务模式的形式和性质，追求卓越、突破极限，同时为实现最高收入找到新途径。

Celebrating 10 years with the Shared Services community in China, the 10th China Shared Services & Outsourcing Week held in Shanghai will explore strengthening capabilities and driving the next phase of Shared Services Growth through CX and EX.

Download the Sponsorship & Exhibition Kit to find out more about Sponsorship opportunities for your organisation at China's biggest Shared Services event.

中国SSOW与您共同庆祝10周年！ 随着中国全球经济强国地位的不断巩固，共享服务市场继续呈增长 态势，以支持全球跨国公司和总部在本国的公司。与此同时，共享 服务领军者积极应对疫情对其员工队伍和业务运营的长期影响。 中 国共享服务行业的下一步将迈向何处呢？

作为中国旗舰峰会的“第十届共享服务与外包峰会中国周”强势回归！让我们在2022年3月14日至17日齐聚上海，加入中国乃至全球最大的共享服务与外包网络！

Past presentation from Cissy Gu, Finance Manager, Eaton Global Financial Service and Systems

2018精彩演讲来自伊顿全球金融服务和系统财务经理

作为中国旗舰峰会的“第九届共享服务与外包峰会中国周"”强势回归！让我们在2021年3月23日至24日齐聚上海，加入中国乃至全球最大的共享服务与外包网络！

请下载2019 第八届共享服务与外包峰会中国周会议手册新冠肺炎疫情肆虐全球，中国企业认识到数字化和远程解决方案的真正好处。中国的商业领袖们积极探索各种电子工具和技术，以提高业务效率、改善服务交付等。此举也得到中国政府的支持，中国政府已将开具电子发票列为2020年所有企业的优先事项。

在经历了“只能采取在线模式”之后，企业认识到需要重新评估现有的业务模式，采用数字技术，以简化流程及提高效率。

第九届中国共享服务与外包周将于2021年再次在上海举行，届时与会者将探讨共享服务中心如何通过数字加速、人员和流程转型保持领先地位及实现强势发展。

Generating a Roadmap to Global Business Services & Global Process Ownership Success

为全球业务服务以及全球流程管理设计合理的路线图

Phillip Zhang, Director, Global Business Services, North Asia Region, AkzoNobel

张淼，阿克苏诺贝尔，北亚区全球业务服务总监

HR Shared Services as a Key Enable for Business Growth
将人力资源共享服务作为业务增长的关键推动力

Chris Disley, Global Vice President Mars Associate Services, Mars Incorporated
Chris Disley，玛氏全球服务中心，全球副总裁

Growing your Digital Core within SSC to Achieve Business Agility and Excellent Operational Responsiveness
将共享服务中心作为企业数字化转型的基石，实现业务的灵活性与卓越的运营响应能力

King Lee, General Manager, GE Global Operations Asia
李景涛，GE全球运营亚太中心， 总负责人

Every year, the Shared Services and Outsourcing Network (SSON) surveys the global marketplace for insights on trends, technologies and practices that drive performance. These insights are then analysed and collated into our annual industry report. 

SSON’s annual industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. In this report, we deep-dived into how these trends are playing out in China. We hope it will guide you to improved decisions as you move your operations forward.

Download the report to discover:

• Recommendations for the journey to digitalisation
• A snapshot of today’s SSO operations in China
• The development of an appetite for Global Business Services
• Moving to knowledge-based services

下载行业报告，了解：

• 数字化转型的干货分享
• 中国共享服务中心运营情况概览
• 全球商业服务(GBS)的发展蓝图解析
• 知识型共享服务中心的转变路径

请在这里下载

In a digital world, how can being more human become the key to unlocking greater growth? As enterprises adopt intelligent automation across their operations, it is important that they clearly define and plan how the human element can and will differentiate services. For shared services an intelligent automation strategy absolutely must align with a longer-term staffing strategy for service delivery.

In this article you will discover how to 

• Use RPA to get the best out of your people
• Assess capability and deploy resources

Download now to help augment your workforce and become future-ready. 

在数字时代，人的作用其实更加凸显，如何实现“科技+人”的结合变成了商业增长的关键。随着企业在日常运营中采用越来越多的人工智能，如何定义以及计划你的人力资源将会为共享服务中心的差异化服务做出贡献。对于共享服务行业来讲，必须要将您的人工智能战略和长期的人力资源战略相结合。

这篇文章中您将会了解：

• 使用RPA来升级您的员工队伍
• 关于RPA的落地, 分析您的能力和资源

As enterprises focus on staying ahead of the game how can their support services re-evaluate their modus operandi? How can they continuously improve to deliver more relevant, timely, cost-effective and efficient services? In this article we examine various successful approaches taken across HR and Financial shared services. 

毫无疑问，机器人流程自动化是目前共享服务领域内最火热的议题之一，每个从业人员都在谈论它，但是大部分人却还是停留在计划实施的早期阶段。我们都听说过机器人流程自动化，知道这是确切存在并且可以对公司业务能力有极大提升的强大工具。可是同样的问题是，我们应该从哪里入手呢？