22 - 23 October, 2019 |
The Westin Bund Center, Shanghai, China
Chan Hoon Chuah, Vice President HR for Global Functions at DHL

Chan Hoon Chuah

Vice President HR for Global Functions

Check out the incredible speaker line-up to see who will be joining Chan Hoon.

Download The Latest Agenda

Conference Day 1: 22 October 2019

Tuesday, October 22nd, 2019

10:10 AM Digital Business Strategy: Leading the Next-Generation Enterprise

In the digital-first business era, developing strategies and business models to rethink how your organization can thrive will be key to any organization’s future viability.
§  Charting Your Strategy for Next-Generation Business
§  Architecture as Interface: Advocating a Hybrid Design Approach for Interconnected Environment
§  Discover how business model works and how to make it work for you
§  See how self-service analytics can change the way organizations do business

Conference Day 2: 23 October 2019

Wednesday, October 23rd, 2019

9:50 AM Panel discussion: Intelligent Process Automation Re-Design for Seamless Digital Experience

§  Roles Replacement by Virtual Robots, Mimicking Human Actions and Interacting with Multiple systems
§  Intelligent expense management for pattern recognition, increasing the percentage of automatic processing
§  Multi-lingual, Interpretive Voice Response Solutions: Virtual agents in call centres, offering services in several languages on a 24/7 basis