Johnny Zheng

Global IT Operations Director and MGS Hub Leader MARS

I have been in Mars for almost 18 years, with my greatest passion in Digital Technologies and talent development. I truly believe that Digital Technologies is the change agent to make the difference for both the work and the life for everyone. My 18 years career experiences in Mars are all in digital technologies, including strategic planning, program/project deployment and global IT operations, to empower business success through business information management, business process optimization, technical innovation and operational excellence. From 2015, I took the role as the China hub leader of MGS (Mars Global Service, covering IT, HR, procurement and finance) to drive the priorities to support ONE MGS transformation in AP region, including end-to-end service optimization, digital innovation, talent strategy cross functions and culture/behavior to build the Great Place to Work in Mars.

Conference Day 2: 23 October 2019

Wednesday, October 23rd, 2019

9:50 AM Panel discussion: Intelligent Process Automation Re-Design for Seamless Digital Experience

§  Roles Replacement by Virtual Robots, Mimicking Human Actions and Interacting with Multiple systems
§  Intelligent expense management for pattern recognition, increasing the percentage of automatic processing
§  Multi-lingual, Interpretive Voice Response Solutions: Virtual agents in call centres, offering services in several languages on a 24/7 basis

Check out the incredible speaker line-up to see who will be joining Johnny.

Download The Latest Agenda