Liu Chang

Group Director of COE Total Rewards & Performance & HRSSC & HRIS Global C&B Consulting Expert

Conference Day 1: Tuesday, 15 March 2022

11:00 AM Achieving SSC Operational Excellence with Automation and Performance Insights

  • Transforming your Processes with People-Centricity in Mind
  • Addressing the Challenges of AI-Driven RPA to Achieve SSC Operation Excellence
  • Driving Employee Experience with Employee Performance insights and Metrics

2:40 PM Driving Customer and Employee Experience through Data Centricity and Decision-Ready Insights

  • Investing in people and business intelligence tools to identify and drive business decision making   
  • Re-imaging the use of finance and people data to shape decision   
  • Understanding how data can be used to accelerate service delivery and achieve positive CX and EX   

Check out the incredible speaker line-up to see who will be joining Liu.

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