Shawn Wang

• Using data analytics to reinvent your strategies to adapt and sustain business growth  
• Improving processes and cultivating a future-fit workforce  
• Deploying new tools and technology form insights to drive a customer-oriented workforce   

• Discussing what encompasses an innovation-driven strategy and the building blocks for success  
• Creating a digital roadmap of each function, establishing clear governance and accountability that aligns with the business 
• Using technology to enable advanced service offerings – data analytics, automation ML, AI 

As the Shared Services market continues to grow in support of global MNCs and locally-headquartered companies, it is important to re-evaluate your technology pool and processes to ensure that it is ready to support the future transformation strategy of the business. Many Shared Services are already on the journey toward global integration of data and processes. However, to do so, there are a few areas to look into. For example, having to move to the Cloud, information security, platform consolidation, process transformation etc. If you are not already doing so, you are lagging behind. In this workshop, you will learn how to initiate and accelerate your global integration strategy.

Data analytics has been the ‘talk of the town’ for many years and is now bread and butter to most businesses. Yes, data is power, and many companies are already tapping on data analytics to give insights for decision-making. However, are you maximising the value of the data you have on hand? In this workshop, you will learn how departments and different functions can bolster data analytics to drive your SSC into a data-driven hub for the business. lue-focused.