20 - 21 October, 2020 | Shanghai, China

Yongjun Qu

APAC Vice President RS Components

Young Qu is currently Vice President of APAC Center of Expertise at RS Components, a FT250 global distributor for engineers, He joined RS components from TMF Group, a leading multinational professional services firm where he served as Director, Head of Center of Excellence. Prior to that, he worked as Hub Lead for APAC Commercial Finance Team and Shared Service Centre Location Finance Lead for China and Philippines in Accenture. During his tenure, he had the opportunity working in different locations in China and APAC. Young is a MBA and FCCA.

Conference Day 2: 23 October 2019

Wednesday, October 23rd, 2019

9:10 AM The Future Tech: How Digital Can Turbocharge Next-Generation E2E Customer Experience Management and Improvement?

§  Foster customer-centric design process and organisation culture
§  The virtual remote work programme for multigeneration workforce
§  Establishing a new standard of customer experience

9:50 AM Panel discussion: Intelligent Process Automation Re-Design for Seamless Digital Experience

§  Roles Replacement by Virtual Robots, Mimicking Human Actions and Interacting with Multiple systems
§  Intelligent expense management for pattern recognition, increasing the percentage of automatic processing
§  Multi-lingual, Interpretive Voice Response Solutions: Virtual agents in call centres, offering services in several languages on a 24/7 basis

Check out the incredible speaker line-up to see who will be joining Yongjun.

Download The Latest Agenda